Call Center Representative

Company: HomeView Location: West Des Moines, IA (and surrounding areas) Job Type: Part-Time to Full-Time Pay: Base hourly + bonus opportunities Work Setup: Work from home initially, with transition to in-office About Us With more than 25 years in business, HomeView is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich the lives of homeowners with bathrooms that are attractive, durable, and maintenance-free. HomeView of West Des Moines is looking for a Call Center Representative to join our winning team. Join a group of professionals, earn competitive income, and make a positive impact by helping homeowners improve their homes. General Purpose Strong customer service skills are a must. You will contact homeowners by phone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertisements. Responsibilities Deliver scripted pitches to homeowners Adjust messaging based on customer needs Handle questions and overcome objections Collect and verify homeowner information (name, address, phone, etc.) Schedule and confirm appointments Input and manage appointment details in the system Maintain accurate records of conversations and leads Coordinate appointments for sales representatives Conduct quality control calls Answer inbound calls from marketing campaigns Follow up with homeowners after initial contact Update lead reports and tracking systems Qualifications Strong communication and customer service skills Experience in telemarketing, sales, marketing, or call center roles preferred Understanding of sales and marketing principles Basic computer skills and ability to navigate CRM systems Product knowledge will be provided through training Why Join HomeView? Flexible schedule (part-time to full-time opportunity) Base hourly pay plus bonus incentives Work-from-home flexibility (transitioning to office later) Growth opportunities within a fast-growing company Supportive and team-oriented environment #J-18808-Ljbffr