AV Service Technician

Coordinates with: Integration and Project Management Purpose and Scope The AV Service technician is responsible for setting up, installing, operating, testing and troubleshooting audio and video equipment and systems. Primary Responsibilities Configure, test, and deploy equipment according to customer specifications and industry standards. Act as the primary technician for service calls, ensuring timely and efficient resolution of technical issues. Oversee and execute Dtools Mobile Install information, ensuring all info is filled out promptly and to standards of Service Process. Build and maintain strong relationships with customers through effective communication, professionalism, and technical support. Monitor and report on Service Level Agreements (SLAs), conducting quarterly maintenance and ensuring quality control of our installs. Manage Return Merchandise Authorizations (RMAs), including tracking, processing, and reporting of defective hardware returns. Perform regular firmware updates on customer and internal equipment to ensure optimal system performance and security. Diagnose and correct media system problems Coordinate audio feeds with television images Identify equipment requiring repairs as needed Identify alternative solutions to onsite installation issues. Compile technical documents such as Serial Numbers and Warranties Train End Users on AV equipment Company paid travel required (including weekends) Education & Skills Advanced knowledge of AV industry Crescent Digital is a leading-edge provider of digital integration services. From the start, we’ve aimed to be a distinct kind of firm, recognizing that genuine human connection fuels progress. We forge those vital connections for our clients through innovative technology solutions and services, and for our team, we cultivate a supportive environment where everyone can excel, enjoy their work, and feel valued each day. Care Path Finders Highly Proficient Passionate #J-18808-Ljbffr Crescent Digital LLC