Key Accounts Service Technician

Careers at HC Forklift America Corporation Why Join Us HC Forklift America Corporation, a subsidiary of Hangcha Group is based in Charlotte, North Carolina. We offer a full line of innovative and reliable material handling equipment. Founded in 1956, Hangcha Group is now ranked 8th on the list of top global material handling equipment manufacturers. Our hard‑working 4,100 employees, across the globe, are one main reason we can claim this rank. We invest in our employees and offer a positive work environment where employees can cultivate their careers and enjoy a diverse company culture. In addition, we offer some of the best benefits and compensation packages in the industry. When employees come on board, they are joining a growing company that is committed to seeing them succeed. They are joining HC Forklift America Corporation. Benefits and Compensation We offer competitive starting wages, with significant incentive compensation and annual earnings potential based upon your role. We’re proud to provide employees with some of the best benefits in our industry and we’re committed to keeping them affordable. This allows our employees to keep more of their paycheck. For example, we offer benefits that cost employees nothing out of their paychecks. The employee‑only premium is offered at zero cost to them. This includes medical, dental, vision, and a $25,000 life insurance policy. In addition, we offer term and whole life insurance, cancer, critical illness, accident, accidental death and dismemberment insurance, and coverage for the employee’s family at an additional cost. We also offer optional health & wellness benefits. Inclusive Workplace We promote an inclusive workplace where each and every person is valued and empowered to bring their best ideas, helping us better serve our dealers and make an impact in our communities. No matter your background, identity, or beliefs, we welcome you to explore a career with us. We celebrate our employees’ unique skills, backgrounds, and perspectives, and we want each team member to feel heard and appreciated. This not only enables employees to fulfill their career aspirations but also enables us to achieve business success and empower the communities we serve. Current Job Openings Whether you’re a professional in the material handling industry looking to take your career to the next level or a fresh college graduate just getting started, we offer unparalleled opportunities for growth and advancement. Click on the job listings below to see if there are any opportunities that you’d like to apply for. Location: Austin, TX Job Id: 222 # of Openings: 0 Job Title: Field Service Technician Department: Customer Care Reports To: Director of Customer Care Job Type: Full‑Time, Salaried Exempt Location: Austin, TX 78725 Position Summary The Service Technician is a key member of the Hangcha Customer Care Team, responsible for providing hands‑on technical support, repair expertise, and exceptional customer service to an assigned national account. This position requires strong knowledge in electrical systems, lithium‑ion battery technology, and general forklift operation, along with experience diagnosing and repairing battery‑powered, diesel, and other heavy industrial equipment. Working onsite at the customer location, the Service Technician provides technical solutions for equipment issues, manages quality concerns, and acts as a liaison between the National Account Customer and the Hangcha Customer Care Team. The Service Technician also supports internal departments such as Parts, Warranty, and PDI, ensuring seamless communication, accurate reporting, and timely issue resolution. This role includes occasional after‑hours phone support to meet customer needs. Key Responsibilities Perform advanced diagnostics, inspections, and repairs on Hangcha forklifts, with a focus on battery‑operated and lithium‑ion equipment. Troubleshoot and repair diesel and heavy‑equipment components as required. Provide technical expertise and support on all Hangcha equipment types — LP, Gas, Diesel, and Electrical/Lithium‑Ion systems. Maintain detailed logs, reports, and documentation for all repairs, modifications, and service activities. Collaborate with Senior Service Representatives, HCFA Management, and cross‑functional departments to ensure timely and accurate communication of issues and resolutions. Assist with product and quality investigations, including identifying root causes and recommending corrective actions. Support warranty and parts processes by communicating field data and component feedback. Ensure compliance with all OSHA and company safety standards, identifying opportunities for improved technician safety practices. Participate in assigned technical training sessions to maintain product expertise. Provide after‑hours phone support as required by the assigned national account. Perform other related duties as assigned by management. Required Qualifications Associate degree or technical certification in a related field, or equivalent hands‑on experience. 5+ years of technical field experience with forklifts or mobile industrial equipment. Strong proficiency in electrical diagnostics, particularly with lithium‑ion batteries, chargers, and control systems. Experience with diesel engines, hydraulics, and mechanical systems preferred. Ability to read and interpret electrical schematics and mechanical diagrams. Must hold a current forklift certification or be able to obtain one upon hire. Valid driver’s license with a clean driving record. Must represent HCFA professionally and demonstrate strong interpersonal communication skills. Automotive‑only experience does not qualify for this position. Core Competencies Expertise in diagnosing and repairing electrical, hydraulic, and mechanical systems. Strong knowledge of battery and charger technology, including lithium‑ion systems. Ability to work safely and adhere to company and regulatory standards. Excellent verbal and written communication skills. High attention to detail with strong organization and documentation habits. Strong critical thinking, problem‑solving, and decision‑making skills. Proven ability to prioritize multiple tasks and manage time effectively. Collaborative, team‑oriented mindset with a strong customer service focus. Proficient in Microsoft Office and cloud‑based platforms for reporting and documentation. Salary Range: Starts at $70,000 (potential increase based on experience and qualifications) Benefits Include: Medical, Dental, and Vision insurance 401(k) with company match Paid Time Off (PTO) and Paid Holidays Employee Assistance Program (EAP) Additional Information This job description reflects the current expectations for the position but is not intended to be all‑inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization. #J-18808-Ljbffr Hangcha Group