Operations & Client Experience Coordinator

Operations & Client Experience Coordinator

We're looking for an Operations & Client Experience Coordinator to keep our office organized, our calendar tight, and our clients delighted from the first appointment through the final walk-through. You'll run the back office, own the scheduling, and be a warm, confident point of contact as projects move from installation to a finished, fully commissioned system. You're equal parts organizer and people-person the kind of individual who never drops a ball, always shows up on time, and can walk a homeowner through their new system with a smile that puts them at ease. If you love bringing order to moving parts and making clients feel taken care of, you'll fit right in.

Reports to: Director of Operations

Key Responsibilities

• Run day-to-day back-office operations and keep the office organized and efficient
• Own the schedule appointments, installs, service visits, and commissioning and coordinate crews, timelines, and client availability so nothing slips
• Maintain project records, work orders, and system documentation
• Serve as a friendly, professional point of contact for clients by phone, email, and in person
• Coordinate our commissioning process from start to finish:
• Confirm equipment is delivered, installed, connected, powered, and functioning, with network connectivity and firmware updates verified
• Ensure devices are configured, synchronized, integrated, and fully tested before handoff
• Deliver clear client training, capture a user-guide walk-through video, and attach it to the work order
• Conduct the final walk-through, confirm expectations are met, and obtain client sign-off
• Coordinate ongoing check-ups, updates, and post-install support
• Keep communication flowing between the office, installation team, and clients

Required Qualifications

• Experience in back-office management, administration, or operations coordination
• Strong scheduling and calendar-management skills
• Excellent time management and consistently punctual
• Charismatic and personable you make clients and teammates feel at ease
• A true team player who elevates the whole
• Highly organized with sharp attention to detail
• Clear, professional communication in person, on the phone, and in writing
• Valid driver's license with a clean driving record and current vehicle insurance
• Willingness to undergo a background check

Nice to Have

• Familiarity with smart-home, AV, low-voltage, or custom-home/construction industries
• Exposure to platforms like Josh AI, Lutron, Sonos, Ring, or Eero
• Experience with scheduling, CRM, or project-management software
• Comfort creating simple how-to or training videos for clients

Our Culture The C.O.M.B.A.T. Creed

We hire for our six values:

Clarity (eliminate confusion)

Ownership (own your outcomes)

Mastery (be an expert in your craft)

Build (create solutions that scale)

Accountability (hold yourself to a higher standard)

Team (elevate the whole). We value clean work, respect for the client's home, clear communication, and a professional appearance always.

What We Offer

• Competitive salary
• Performance-based bonus
• Subsidized health insurance
• Paid time off
• MondayFriday schedule weekends off
• Growth and promotion opportunities
• A family-oriented culture

Details

• Location: On-site 10101 Harwin Dr, Suite 192, Houston, TX 77036
• Hours: MondayFriday, 8:00 AM5:00 PM

Application Questions

• Do you have experience in back-office management, scheduling, or operations coordination?
• Are you comfortable being a client-facing point of contact and delivering system walk-throughs?
• Do you have a valid driver's license with current insurance?
• Are you willing to undergo a background check?

Digital Delight is an equal opportunity employer. Flexible work from home options available. Compensation: $50,000.00 - $60,000.00 per year