Receptionist and Hospitality Coordinator

JOB DESCRIPTION

Client Center Meeting Coordinator / Receptionist Location: Houston, TX Pay Rate: $25.00/hr W2 Duration: 32 Weeks 100% Onsite | Monday-Friday

Position Overview
JPMorgan Chase is seeking a Client Center Meeting Coordinator to deliver an exceptional hospitality experience for clients and employees visiting the Client Center. This role combines front-desk reception, meeting coordination, event support, and customer service responsibilities in a fast-paced corporate environment.
The ideal candidate will have a warm, welcoming personality, strong organizational skills, excellent communication abilities, and prior hospitality, event planning, hotel, conference center, or customer-facing experience.

Key Responsibilities
Greet, welcome, and escort clients to meeting rooms and event spaces.
Provide exceptional hospitality services, including coat room and bag check assistance.
Anticipate and respond to guest needs, ensuring a seamless client experience.
Coordinate with catering, security, audiovisual, facilities, and event teams to support daily operations.
Manage front desk responsibilities, including answering phones, responding to emails, and reviewing meeting room requests.
Support Event Planners with event preparation, data entry, and execution activities.
Verify meeting room setups, catering arrangements, and audiovisual requirements against Banquet Event Orders (BEOs).
Utilize EMS (Event Management System) to manage reservations, event requests, and logistics.
Provide information regarding meeting room capabilities and catering offerings.
Coordinate and execute small-scale events and provide support for larger corporate events.
Assist with event logistics, scheduling, setup, and onsite coordination.
Support early morning or evening event coverage when required.

Required Qualifications

• 3+ years of hospitality, hotel, conference center, event planning, food & beverage, or customer service experience.
• Strong interpersonal, communication, and relationship-building skills.
• Professional, polished, and customer-focused demeanor.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable working with technology and learning new systems.
• Proficiency with Microsoft Office Suite.
• Reliable transportation and ability to commute to the Houston office daily.
• Ability to work flexible hours when needed for event coverage.

Preferred Qualifications
Bachelor's degree preferred.
Experience in 5-star hospitality environments.
Event planning or event coordination experience.
Familiarity with EMS (Event Management System).
Working knowledge of audiovisual equipment and conference room technology.

Work Schedule
Monday-Friday
Between 7:00 AM - 6:00 PM
No weekend work
Occasional early mornings or late evenings for event coverage (advance notice provided)

Interview Process
Round 1: Zoom Interview
Round 2: In-Person Interview

Must-Have Qualities
Warm, welcoming, and hospitable personality
Excellent customer service skills
Eager to learn and adapt
Comfortable with technology
Hospitality industry experience

Nice-to-Have
~ Event planning or event coordination experience

Red Flags
Overqualified candidates seeking significantly higher-level positions
Candidates without reliable transportation for daily onsite attendance