Transaction / Client Success Coordinator

Job Description

Job Description

Job Description - Fresh Start Home Services, LLC

Job Title: Transaction & Client Success Manager

Reports To: COO / Director of Operations
Location: Houston, TX / HYBRID OPTION AVAILABLE

Terms: Full-time
Salary: Base + performance incentives
Health Insurance: Plans available

About Us

SellToJR.com is one of Houston’s leading home-buying companies—purchasing more than 150 homes per year and growing.

We help homeowners solve real estate problems. Sometimes that means a simple home sale. Other times it means navigating inherited properties, title issues, liens, probate, complicated family situations, or helping a client figure out how to get from their current home to whatever comes next.

About the Role

We’re looking for a highly organized, analytical, and solutions-driven person to own our real estate transactions from contract through closing.

Once our Acquisitions team gets a property under contract, your job is simple:

Get the transaction across the finish line.

You’ll coordinate with sellers, buyers, title companies, attorneys, vendors, and our internal team while managing deadlines, documents, title requirements, and closing logistics.

Some files will be straightforward. Others will involve liens, heirship, probate, missing documents, payoff problems, or unexpected issues.

We need someone who doesn’t wait until three days before closing to discover a problem.

You should naturally be asking: “What could prevent this transaction from closing, and what do we need to do about it now?”

This is not a traditional administrative Transaction Coordinator position.

Responsibilities

• Manage real estate transactions from signed contract through closing
• Track deadlines, documents, title requirements, and outstanding items
• Review title commitments and identify potential problems
• Coordinate with title companies, attorneys, sellers, buyers, and vendors
• Manage and follow up on title-curative items including liens, payoffs, probate, heirship, and missing documents
• Review settlement statements and closing documents for accuracy
• Keep clients informed and set expectations throughout the process
• Handle difficult conversations professionally when problems arise
• Identify potential delays and solve problems before they affect closing
• Maintain accurate and organized transaction files
• Audit transactions and help improve systems that prevent mistakes

Candidate Qualities

• Extremely detail-oriented and highly organized
• Strong analytical and problem-solving ability
• Takes ownership and follows through without constant direction
• Comfortable managing multiple transactions at once
• Strong phone, written, and interpersonal communication skills
• Comfortable having difficult conversations
• Calm under pressure and persistent when things get complicated
• Able to work effectively with attorneys, title companies, and clients
• Experience with real estate transactions, title, escrow, or paralegal work strongly preferred
• Experience with probate, heirship, liens, judgments, or title-curative work is a major plus

Demonstrate our FRESH core values in all you do —

Freedom, Respect, Enthusiasm, Steadfast, Humility

Reach out to join our team!

We’re a team that supports each other, holds each other accountable, and takes pride in solving difficult problems for our clients.

The right person for this role enjoys bringing order to complicated situations, catches details others miss, and gets satisfaction from taking a difficult transaction and getting it successfully to the closing table.

At our company, you’ll find:

• A team that rewards ownership and performance
• Opportunities for professional growth
• Exposure to complex real estate, title, and transaction work
• Ongoing training and development
• A culture that values accountability, problem-solving, and helping people

After applying, you will receive an email with instructions to submit a short video or voice note.

In that, answer:

• Why would you crush this role?
• Tell us about your experience with real estate closings, title, escrow, curative work, or paralegal work. What is one difficult problem you helped solve?
• Why are you looking for your next opportunity?

Only candidates who complete this step will be reviewed.