Guest Services Officer

Guest Services Officer Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities Create a welcoming environment by meeting and greeting guests, answering, screening and forwarding incoming phone calls, and ensuring reception area is tidy and presentable, with all necessary stationery and material. Consistently maintain high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all guests. Promptly and meaningfully addresses and act upon all passenger inquiries regarding onboard amenities and services. Ensures all complaints from guests are listened to with empathy and understood, showing genuine interest at all times. Takes ownership of each complaint, following up with the passenger in question. Accurately lists specific details of the resolution when updating the Passenger in Focus file, and keeps the Guest Relations Manager informed at all times. Maintain an accurate float and correctly settle shipboard accounts by accepting payments made by credit card, traveler's check, or cash as per Company Policies & Procedures. Always holds daily desk hours as published or as directed by the Guest Services Director. Jr Asst Purser may occasionally be required to work during night shifts, supporting overnight Hotel operations to ensure excellent guest service continues at all times. Skills, Knowledge & Expertise At least 1 year experience as Front Desk Receptionist from 4 or 5 stars hotels/resorts or cruise ships. Graduate of a recognized hotel or business school (preferred). Proficiency in the use of computer-based programs (M/S Office, Outlook, various Web Browsers). Fluent English language skills, both verbal and written. Knowledge of additional languages is preferred. Personal Characteristics: Understanding of the foundation of customer service; ability and willingness to excel in delivering outstanding service to our passengers. Motivation to excel in all aspects of job duties and responsibilities. Personable communicator with outstanding social skills and a warm, friendly, and caring personality. Willingness to embrace all Company Core Values and lead by example. Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment. Commitment to creatively and conscientiously resolve passenger issues, display and deliver genuine care to our passengers and staff, and continuously surprise and delight passengers. Ability to adapt and adjust to a variety of circumstances. Job Benefits Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy: A competitive salary package. Your own comfortable double cabin - your private space to relax and recharge. Company-paid travel to and from the ship, so you can focus on the journey ahead. Access to exclusive areas and benefits onboard (depending on the rank and occupational group). A vibrant recreation and welfare program designed to support your well-being and work-life balance. Access to exceptional learning and development opportunities to grow your skills and advance your career. The chance to travel the world, exploring exciting destinations while doing what you love. A welcoming, inclusive, and dynamic work environment where your contributions are valued. Join us and become part of a global team that's passionate about delivering unforgettable experiencesboth for our guests and for one another. About Princess Cruises At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers: Opportunities to travel and experience new cultures. Comprehensive training and development programs. A strong focus on teamwork and personal growth. Competitive compensation and benefits. A chance to be part of a world-class brand known for excellence. Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws. Scam Alert Protect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process. Our Hiring Process Stage 1: Application Stage 2: Talent Acquisition Review Stage 3: Talent Acquisition Interview Stage 4: Operations Review Stage 5: Operations Interview Stage 6: Conditional Offer Stage 7: Document Review Stage 8: Hired Find out more