Insurance Inspection Field Development Specialist

Job Description

Job Description

This is a remote position.

Signature is looking to add a Field Development Specialist to our team to assist Field Consultants (Inspectors) with technical questions and corrections on inspection reports.

Signature Companies is a High Value Residential Insurance Inspection provider, dedicated to superior customer service, quality, and time service. Signature Companies ( has been an industry leader in providing exceptional customer service, precise property documentation and timely, high-quality inspection reports for over 30 years.

In this role, you will collaborate with Field Consultants (independent contractors) and internal team members to build and maintain strong, productive relationships. You will ensure adherence to established processes, supporting the timely delivery of high-quality inspection reports. This role serves as a key resource for guidance, support, and education for our Field Consultants across the United States.

The ideal candidate will have prior field experience in the insurance inspection industry, specifically with high-value homes valued over $1million, sketching, and replacement cost valuations. The candidate will thrive on helping others, and will have the ability to elevate people, processes, and platforms.

Scope of Responsibilities :

• Primary point of contact for Field Consultant support inquiries regarding inspection forms/ valuations, sketches, photos, guidelines, and corrections or clarifications identified by the quality assurance team
  
• Primary point of contact for assistance with delayed inspection reports due to outstanding or unaddressed errors, corrections, or clarifications to ensure timely and accurate resolution.
  
• Collaborate with Quality Assurance & Compliance Team as well as Field Consultants to resolve inspection report concerns communicated by the insurance carrier following report completion and delivery.
  
• Coordinates and connects our Mentors (Field Consultant Trainers) with underperforming Field Consultants as determined by Signature’s Leadership Team based on performance statistics, and monitors progress and outcomes
  
• Develop job aids and educational resources for the Field Consultant team as directed by leadership
  
• Works closely with our Quality Assurance & Compliance Team and Operations Team to assure understanding of processes, requirements, and inspection handling
  
• Engages in field team meetings, Quality Assurance & Compliance team meetings, meetings with customers, and other meetings as deemed necessary by leadership
  
• Documents company platforms for transparency to all team members and accurate record keeping
  
• Maintains a pleasant demeanor and commitment to service
  
• Performs other related duties as assigned
  

In this role you will be expected to: interface with contractors and internal team members to maintain positive relationships, ensure timely and accurate report completion, and assist leadership teams by going above and beyond to propel Signature in delivering exceptional service to our field consultants and customers. This is an hourly, non-exempt position, reporting to the Director of Compliance.

• Prior experience in the insurance inspection industry required

• Experience with Loss Control 360

• Excellent oral/written communication skills

• Excellent customer and contractor relationship skills

• Positive and enthusiastic personality

• Excellent organization skills

• Proficient in MS Office

• Ability to multi-task

• Ability to work in a team environment and take direction from management and supervisors

• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence.

• High school diploma or general education degree (GED); college degree preferred

Pay is $24.00 to 28.00 per hour depending upon experience

Eleven paid company holidays. 401K. Heath care (including dental and vision)

Personal time and vacation days earned according to length of service with company. Years 1-2 start with 80 hours of PTO

Opportunities for advancement are available

This is a 100% work from home environment