Vice President of Operations, Digital Agency

Vice President of Operations, Digital Agency

About the Company

Mission-driven web development agency specializing in user experience & digital strategy

Industry
Information Technology and Services

Type
Privately Held

Founded
2000

Employees
11-50

Specialties

• digital strategy
• website design
• website development
• drupal
• drupal website design
• drupal development
• drupal migration
• drupal support
• wordpress design
• wordpress development
• wordpress migration
• user experience design
• user experience research
• ui/ux design
• headless web development
• website accessibility
• web application development
• progressive web applications
• and ada compliance

About the Role

The Company is seeking a Vice President of Operations to play a pivotal role in the organization's growth and success. The successful candidate will be the operational catalyst and strategic navigator, leading the delivery organization as the core revenue engine. This role requires a thought partner to the executive team, with a focus on driving the company forward, ensuring the efficient execution of business strategies, and fostering a culture of excellence and innovation. The VP of Ops will be responsible for delivery leadership, business cadence, strategic execution, internal operations, talent and culture, operations and business metrics, and leadership and management. The ideal candidate will have a minimum of 10 years' of operations and leadership experience, with a proven track record in a web development agency or consulting firm setting. Key responsibilities for the Vice President of Operations at the company include owning the delivery organization, defining delivery standards, and leading the team to meet project execution quality, on-time, and on-budget performance. The role also involves developing and scaling internal processes, and systems, and leading the talent and culture function to ensure the organization can support continued growth. The candidate should have a strong background in operations and business metrics, with a focus on data-informed decisions to optimize business performance. As a secondary priority, the VP of Ops will be involved in revenue functions, coaching and managing sales, business development, marketing, and estimating functions to drive profitable new business. The role is ideal for a motivated, energetic leader with a high sense of urgency, who is ready to take on the challenge of strengthening delivery and internal operations and is committed to the long-term success of the organization.

Hiring Manager Title
CEO

Functions

• Operations