Field Service Technician-Walmart- Harrisonville,MO

Field Service Technician Status: Non-Exempt (hourly) | Department: Field Service The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, performing preventative maintenance and resolving breakdowns. The role includes installation, servicing, reporting breakdown events, parts ordering, and maintenance of fuel cells at specific locations. The position requires excellent technical skills and strong communication with customers. Core Duties and Responsibilities Maintenance and service of fuel cells at customer sites. Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location. Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells. Provide on‑call and emergency support service to customers as required. Purchase tools, equipment, and parts for customer service and support as required. Troubleshoot and maintain high‑pressure hydrogen storage, 480VAC systems, flammability concerns, cryogenic liquid, high‑pressure gas, and fueling systems. Maintain communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells. Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues. Complete administrative duties and documentation including incident reports, service logs, inventory maintenance, and site and system documentation. Exhibit and enforce safety procedures at the field or customer sites. Travel as required for business needs; drive safely and adhere to all traffic laws. Represent Plug Power in a professional manner at all times and in all interactions. Perform other duties as assigned. Education and Experience Minimum high school diploma or equivalent with technical electrical coursework. Three (3) or more years of direct experience in mechanical and electrical troubleshooting. Formal training and education may be considered in lieu of direct experience. Valid driver license, clean driving record, and ability to safely operate a motor vehicle. Ability to lift 50 pounds on a regular basis unassisted. Knowledge of lift‑truck operation and applications is highly preferred. General mechanical aptitude is required. Computer and software skills including Word, PowerPoint, Excel, and Outlook. Dynamic interpersonal skills and the ability to communicate with diverse audiences and stakeholders. Excellent verbal and written communication skills. Creativity in solving technical problems. Ability to work independently. Uncompromising dedication to quality. Exceptional time‑management skills with the ability to handle multiple tasks. Punctuality and reliability. Technician must provide own standard set of tools; specific fuel cell tools will be provided by Plug Power. Benefits Base salary determined by education, experience, skills, and geography; may include local geographic differentials. Health, Dental, and Vision Insurance eligibility starting from the first day of hire. 401(k) with 5% company match. Bonus eligibility. Paid time off including vacation, personal, floating holidays, sick, and volunteer time off. Paid holidays. Lifestyle Reimbursement Program. Education Assistance. Global access to mental health support and counseling professionals. Employee Assistance Program. Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status. #J-18808-Ljbffr Plug Power