Field Service Technician

Field Service Technician

Our client is a regional provider of reliable, advanced internet services, and is seeking several experienced Field Service Technicians to join their team. Our client is expanding these services in the central Missouri markets that include Harrisonville, Warrensburg and Sedalia. In this role, you'll deliver expert onsite installation services for residential customers and play a key role in ensuring seamless experience for the expanding customer portfolio. This role will require travel to various service areas and will be required to work in most conditions.

Job Title: Field Service Technician

Location: Harrisonville to Warrensburg to Sedalia

Pay Rate Range: $23hr-$25hr

Shift: Daytime shift dispatched from home using company service van

What's the Job?

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling, adhering to all relevant codes and standards.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations.
• Maintain a clean driving record and represent our client with professionalism in the field.

What's Needed?

• A strong aptitude for learning and a desire to grow your skills and knowledge.
• A self-motivated and proactive approach to your work.
• A high level of attention to detail and a commitment to quality.
• A strong sense of urgency and dedication to following through on all tasks.
• Excellent verbal and written communication skills.
• The ability to adapt to shifting priorities in a dynamic work environment.
• Demonstrates a strong safety focus and consistently maintains safety measures.

Experience/Knowledge Required:

• High School diploma or equivalent.
• Relevant experience in telecommunications, networking, or field service.
• Must possess and maintain a valid driver's license with no restrictions.
• Ability to participate in an on-call rotation, which includes nights, weekends, and holidays.
• Comfortable and able to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck).
• Willingness to obtain a class E license if offered

What's in it for me?

• Health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term Disability, 401(k)
• Education & Development (including Tuition Reimbursement)
• Voluntary Benefits including insurance for home, auto, vision and pets