Service Operations Supervisor - Building Automation HVAC Systems

Job Family: Buildings Req ID: 511602 Position Location: This role supports our Rolling Meadows, IL branch location, which serves customers throughout the greater Chicago, IL area. Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives. About Siemens We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. The Building Automation Systems Service Operations Supervisor leads a team responsible for performing service work for building automation systems. The right candidate will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials (T&M) work to provide on‑time delivery and ensure customer expectations and commitments are met. Responsibilities Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, and schedule formal training. Schedule and assign tasks to the team and drive business growth by enabling and leading a highly effective team. Periodically assist the team with maintenance activities and submittal of required paperwork. Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions and complete and submit written service orders and reports covering all aspects of each assignment and activity. Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team. Support contract profitability through cost containment procedures and processes. Ensure contract requirements are met and performed to a high standard and develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications. Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs. Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements. Ensure employees are properly trained on all safety requirements and enforce adherence to organizational processes, tools, and workflow standards. Maintain excellent organizational and interpersonal skills. Basic Qualifications Associate degree from a two‑year college or technical school 1+ years of experience as a HVAC or Building Automation specialist or technician in related industry On-the‑job or educational experience with HVAC or Building Automation systems Experience with Microsoft Office Verbal and written communication skills in English Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program Legally authorized to work in the United States on a continual and permanent basis without company sponsorship Preferred Qualifications 5+ years of experience as a specialist or technician in related industry Experience supervising teams Familiarity with Bluebeam or equivalent software Our Commitment to Equity and Inclusion in our Diverse Global Workforce We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. You’ll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: The pay range for this position is $75,684 - $129,744 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Organization: Smart Infrastructure Job Type: Full‑time Category: Customer Services #J-18808-Ljbffr Siemens