Campaign Operations Manager

What you’ll do As the Campaign Operations Manager, you’ll own the operational foundation that powers Stripe’s global demand campaigns—building the systems, processes, and workflows that allow our marketing teams to move faster and perform better at scale. You’ll work across global, regional, and channel teams to design and implement the end‑to‑end campaign life cycle, and you’ll lead the charge on bringing AI‑powered automation into how we plan, produce, and measure campaigns. Responsibilities Collaborate with global, regional, and channel teams to architect and implement scalable operating models to support the end‑to‑end campaign life cycle. Consistently monitor and analyze the campaign production "supply chain" including tracking all key stages, handoffs, and friction points to drive meaningful efficiency gains. Build and maintain an AI automation roadmap for the campaigns function, identifying high‑impact opportunities to replace manual processes with intelligent, scalable solutions. Lead the development, documentation, communication, and rollout of new or optimized internal processes in partnership with cross‑functional teams. Evaluate and implement new tooling, technologies, and systems to enhance campaign operational efficiency, including integration and adoption of selected systems. Track, analyze, and report on key operational metrics and campaign performance, clearly communicating the health of the campaign supply chain, the impact of operational improvements, and the overall effectiveness of campaigns. Minimum Requirements 10+ years of demand generation, program management, or campaign operations experience. Proven expertise in partnering with regional teams and channel partners to build scalable, end‑to‑end workflows. Proven ability to deploy AI‑powered solutions within campaigns or demand generation with specific, measurable outcomes. Working knowledge of the current AI and ML landscape as it applies to campaign operations, including familiarity with LLMs, agentic frameworks, and intelligent automation platforms. Ability to build campaigns and programs from the ground up, orchestrating many moving parts across disparate functions. Excellent presentation, writing, and communication skills. Appetite and ability to work through ambiguity, evaluate and recommend solutions, and drive clarity across complex, global stakeholder groups. Preferred Qualifications Deep understanding of marketing and how its varied disciplines work together. Experience leading large, complex, global programs or initiatives. Strong change management background and ability to communicate clearly and influence diverse stakeholder groups across global, regional, and technical teams. Proven track record of designing and implementing internal processes to achieve efficiency and scale. Experience with project management tools such as Asana, Monday.com, or Jira. Experience at a highly dynamic, fast‑growing growth tech company. Experience in management consulting or program management roles. Location This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office). A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. In‑office expectations: Office‑assigned team members spend at least 50% of the time in a given month in their local office or with users, balancing collaboration and flexibility. Working remotely: You would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. Pay & Benefits The annual US base salary range for this role is $191,400 – $287,200. The salary range may be narrowed during the interview process based on a number of factors, including experience, qualifications, and location. Additional benefits may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. #J-18808-Ljbffr