Concierge

Oskar Luxury Apartments and One Park Row Condominiums are seeking polished, proactive, and service-focused individuals to join our teams as Concierges. These luxury residential communities are committed to providing residents and guests with an exceptional level of hospitality, service, and professionalism.

The Concierge serves as a key point of contact for residents, guests, vendors, and visitors and plays an important role in creating a welcoming, secure, and well-maintained environment. The ideal candidate is professional, dependable, attentive to detail, and genuinely passionate about delivering outstanding customer service.

We currently have multiple Concierge opportunities available across both properties, including full-time and part-time positions.

Available Opportunities

One Park Row Condominiums

Full-Time Concierge - First Shift
Monday-Friday | 7:00 AM-3:30 PM

This is a full-time, first-shift Concierge position supporting the daily operations of One Park Row. The successful candidate must be dependable, professional, and available to provide coverage as needed, including occasional evenings, weekends, and holidays.

Oskar Luxury Apartments

Full-Time Concierge - Second Shift
Thursday-Sunday | 3:00 PM-11:00 PM
Monday Overnight | 11:00 PM-7:00 AM Tuesday

This is a full-time position providing second-shift coverage Thursday through Sunday, along with the Monday overnight shift. The successful candidate must be comfortable working evening and overnight hours and providing consistent, professional service in a luxury residential environment.

Responsibilities

• Greet and assist residents and visitors, and answer phone calls in a professional and courteous manner.
• Control access to the location and ensure only authorized personnel enter the premises.
• Monitor CCTV when assigned. Ensure the security of the building and the safety of tenants/guests.
• Share knowledge of the services and amenities available to residents to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the residents' needs are being met/Liaise with building management and maintenance staff to respond to emergencies.
• Facilitate routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses.
• Ensure timely entry of service requests and conducting routine inspections for organized common areas.
• Monitor scheduled move-in/ move-out processes.
• Deliver an exceptional experience through genuine hospitality to residents, guests, and colleagues.
• Maintain the highest levels of safety and security, including monitoring security cameras, conducting regular patrols, responding to emergencies and concerns promptly and efficiently, and exercising great judgement including escalating issues immediately.
• Package-handling, including logging and distributing packages, and managing vendors and deliveries.
• Implementing security measures by securing sensitive information and locking computers when away
• Maintain accurate and complete shift logs ensuring proper "handover" to establish successful communication through shift changes.
• Manage the front desk area, ensuring it is clean, organized, and presentable at all times. Maintain cleanliness of the lobby and surrounding areas.
• Utilize computerized systems to manage and maintain accurate records, including incident reports and logbooks as required.
• Demonstrate excellent phone etiquette and provide accurate and timely responses to phone calls and respond to calls for assistance.
• Other duties and responsibilities, as assigned.

Requirements/Qualifications

• 2+ years of experience in a customer service position
• Excellent organizational and communication skills
• Must be energetic, dependable and motivated to work
• Service-focused, with genuine passion for delivering hospitality
• Proficiency with computerized phone systems and the ability to use them effectively
• Ability to work in a busy and dynamic environment
• Ability to work calmly in stressful situations

Physical Requirements

• Ability to stand or sit for extended periods at the front desk and occasionally lift packages up to 30 lbs.
• Some work may require physical activities such as lifting, stooping, kneeling, and crouching
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required in a 24/7 luxury building.

Education and Certifications

• High school diploma or equivalent required; additional training in hospitality or customer service is advantageous.
• NYC-specific certifications (e.g., F-03 Fire Guard for Place of Public Assembly) may be required or provided upon hire.

Other Requirements

• Must pass a background check and drug screening prior to employment.

Work Environment
The Concierge will work primarily at the front desk in the lobby of One Park Row or Oskar Luxury Apartments The role involves interaction with a diverse resident population, including professionals, families, and VIPs, requiring discretion and tact. The position may involve standing for long periods and occasional light physical tasks (e.g., moving packages).

We want you to bring your authentic self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to age; appearance; color; gender identity and/or expression; family or parental status; marital, civil union, or domestic partnership status; disability; national, social or ethnic origin; past or present military service; sexual orientation; socioeconomic status; race; religion or belief.


Eenhoorn LLC is proud to be an equal opportunity employer.

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