Field Network Supervisor

Job Description

Job Description

On-Site Field Network Supervisor for the Portland, Oregon Market

Beaverton, OR | Full-Time |

About Pacific Office Automation

Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealership in the nation. Since 1976, we've grown to more than 30 branches across 11 western states: Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.

For nearly 50 years, we've built a reputation for delivering innovative office technology solutions and exceptional customer service. Our long-standing partnerships with leading manufacturers—including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and others—allow us to provide best-in-class products and services to businesses throughout the region.

At POA, you'll find more than just a job—you'll find opportunities to grow. We invest in our employees through ongoing training, certifications, and career development while fostering a collaborative environment where every team member's ideas and contributions are valued, regardless of title or tenure.

Position Overview

Pacific Office Automation is seeking a Network Supervisor to lead our Network Team in Beaverton, OR .

In this role, you'll oversee the daily operations of the Network Services team while partnering closely with customers' IT departments to ensure the reliable performance and functionality of their networked office technology. This is an excellent opportunity for an experienced IT professional who enjoys mentoring others, improving processes, and delivering outstanding customer service.

What You'll Do

• Lead, supervise, and support the daily operations of the Network Team.

• Manage staffing, scheduling, performance evaluations, coaching, and goal setting.

• Prioritize incoming service requests and oversee triage, communication, and escalation of critical issues.

• Partner with customers' IT teams to troubleshoot and resolve network-related challenges.

• Perform root cause analysis and guide technicians through complex technical issues.

• Mentor and develop Network Technicians through coaching and hands-on training.

• Assist with onboarding and ongoing technical training for new and existing team members.

• Evaluate and improve team processes, workflows, protocols, and documentation.

• Help forecast staffing and operational needs while supporting continuous improvement initiatives.

• Maintain a high level of customer satisfaction through responsive and effective service.

• Perform other duties as assigned.

What We're Looking For

• Bachelor's degree in Computer Science, Computer Information Systems, or equivalent professional experience.

• 5+ years of information technology experience.

• Previous leadership or supervisory experience managing technical teams.

• Strong knowledge of networking concepts and protocols, including:

  • TCP/IP

  • VPNs

  • Routing

  • Network ports

  • Network analysis tools

• Network+ and A+ certifications preferred.

• Experience supporting Windows operating systems and Microsoft applications.

• Strong troubleshooting and analytical skills.

• Excellent written, verbal, and interpersonal communication skills.

• Ability to implement, maintain, and troubleshoot system changes across diverse environments.

• Experience creating technical documentation and process improvements.

• Passion for customer service and developing high-performing teams.

Why Join POA?

• Career advancement opportunities and leadership development

• Collaborative, team-oriented culture

• Comprehensive Medical, Dental, Vision, and Life Insurance

• 401(k) with company match

• Paid Time Off, Vacation, and Sick Leave

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

• Ongoing training and professional development

Our Commitment to Diversity & Inclusion

Pacific Office Automation is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where every employee is respected, supported, and empowered to succeed. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, veteran status, disability, or any other characteristic protected by applicable law.

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