Quality Control Specialist (Lending)

Quality Control Specialist - Lending

Location: Main Branch

1500 NW 107th Ave, Sweetwater, FL, 33172

Salary: Starting $22.60

Summary

Reports directly to the Director of Quality Control. This role is including but not limited to scheduling, typing/word processing, filing and other duties as required.

Duties & Responsibilities:

• Photocopying, scanning and binding paperwork
• Answer incoming phone calls/route to appropriate personnel
• Conduct research and prepare statistical and market reports to assist Senior Management in the development of budget plans
• Assist in the preparation and distribution of various reports and updates on Legislative and or Regulatory changes in the Lending Industry
• Work in tandem with various third party vendors, members and employees in various departments
• Generate documents as related to the department
• File maintenance
• Coordinate purchasing of supplies (work closely with other lending areas)
• Perform task and special assignments
• Monitor daily loan maintenance reports and report variances to Management
• Audit Indirect lending files to ensure compliance and adherence to policy
• Complete detailed reviews on all Consumer and Indirect Lending Loans to validate the documentation accuracy, collateral integrity and underwriting.
• Regularly communicate and follow up with lending staff and management regarding missing files, QC issues & Lien recording issues and document findings.
• Preparation and maintenance of various reports
• Process Letter of Guarantees for request received from insurance companies
• Process payoff checks received
• Work with Title Companies to complete titling, perfecting liens, release of liens & out of state transfer requests
• Process Draft payments received from dealers via cashier's checks or ACH
• Work in Tandem with D.A.D to Indirect Lending to multiple parts of the funding process
• Assist in accurately archiving files electronically
• Mail Processing and Distribution
• Process Payoff Requests from Dealers
• Order Department Supplies
• Review & Process Adverse Action Letters for dissemination to members
• LP Certificate Retrieval
• Post, track reconcile Lenders Protection transactions, provide monthly report for management. In addition to process payment to third party vendor
• Review of New Member Account Cards
• Cross trained with Quality Control Specialist (Deposit Ops) to assist as needed
• Additional responsibilities and duties as required

Qualifications & Requirements:

• High School graduate or equivalent.
• At least one year related experience in a clerical support role.
• Excellent verbal and written communication skills
• Must possess exemplary organizational skills.
• Must be self-motivated, flexible, detail oriented; able to handle multiple projects and tasks
• Knowledge of PC applications, including but not limited to Microsoft Office (Excel, Word, Outlook)
• Complete understanding of the Credit Union's products, services, policies and procedures (specifically new accounts), account structure, account ownership rules and basic teller work processing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.