Service Manager

Job Description

Job Description

MUST PROVIDE a 3-year Texas Motor Vehicle Record (MVR)

Aransas Autoplex is a General Motors dealership in Aransas Pass on the gulf coast of Texas. We are 9 miles from Port Aransas, 10 miles from Rockport, 31 miles from Sinton, 17 miles from Corpus Christi, 12 miles from Portland and 6 miles from Ingleside Texas.

Aransas Pass's area is home to the most popular bays and estuaries for fishing, Hunting, birding and nature abounds. Nearby Port Aransas has become the regional favorite for surfing, beach combing surf fishing and a port with deep sea fishing opportunites.

Weather wise the typical year experiences 220 days of sunlight and the temperarature is subtropical in the spring and summer months with the same attraction in winter. Many visitors come to this area year round to enjoy. Many come to retire and many people have summer homes. We are seeing growth in the region at a very fast rate by "island time" standards.

This area has a low cost of living and in texas there is no state income tax. Some have moved here professionally and found the recreation and life quality far out wieghs the metropolitan areas. Its agreat area for families with many school choices.

The City of Aransas Pass comprises a total area of 51.8 square miles. The total area of Aransas Pass is 20.71% land and 79.29% water, or 10.7 square miles of land and 41.1 square miles of water. With so much water, how could you not have a great time!

Expectations

Professional personal appearance.

Ability to read and comprehend instructions and information

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

infrequently

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

infrequently

General Expectations

Devote himself/herself to insuring satisfaction for customers.

Attend company meetings as required.

Maintain a follow-up system that encourages communication.

Establish peronal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Analize process regularly to assure efficient and high quality work.

increase service technician training and increase productivity levels.

Provide excellent customer service for all customers whether external and internal

If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job.

Manage the service department so that it provides appropriate levels of profit.

Provide cost estimates for repairs.

Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level. Effectively utilize current resources.

Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.

Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.

Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.

Require employees to keep the department clean, organized and efficient.

Use professionalism, cordiality and concern to acquire the trust and confidence of new customers upon their introduction to the service department.

When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.

Keep to expense and revenue goals as budgeted.

Increase the volume of service work through effective management of technicians and processes.

Create promotional campaigns in cooperation with the sales and parts departments.

Establish and maintain service follow-up programs.

Keep performance efficiency reports for service personnel and make them available as required to the Dealer and General Manager.

Stay up to date with service department concerns through attendance at applicable training sessions.

Create monthly and annual goals for the service department in cooperation with the general manager.