Field Service Technician

Ice Machine Installer & Service TechnicianIce Town is looking for an Ice Machine Installer & Service Technician. This role involves troubleshooting, diagnosing, and repairing ice machine equipment at customer locations. Our technicians also perform preventative maintenance (PM) inspections and respond to emergency service calls for equipment, including reach-in and walk-in coolers and freezers.Essential ResponsibilitiesInstall, troubleshoot, diagnose, and repair commercial ice machinesTreat customers and employees with respect, courtesy, and professionalismComplete service calls on timeCommunicate effectively with customers, manager, dispatchers, and salesParticipate in a normal rotation of after-hours and weekend on-call scheduleIdentify new customers and additional opportunities within existing accountsMaintain service vehicleOrder parts and complete required paperworkAttend training sessionsOther duties as assignedQualificationsPrevious field experience working with Scotsman & Manitowoc ice machines, or with a recent degree from a technical HVAC school (or related military) experienceStrong electrical, electronic, and mechanical skillsExtremely strong customer communication skills100% dedication to working hard, being on time, and staying organizedMaintain a good personal appearanceSuccessful completion of drug screen and criminal background screeningMust be at least 18 years of age.Driving record must align with our safety standardsPreferred QualificationsExperience with commercial ice machinesExperience with Scotsman & Manitowoc ice machines or a willingness to learn commercial ice machine repairs & installation.CFESA certification and related trainingEPA universal certificationComputer literateBenefits of Joining Our TeamCompetitive hourly rates and overtime payCompany vehicleCompany cell phone/tabletMedical and dental benefitsLife insurancePTO401k & company matchTechnical trainingInitial issue of service uniformsStable customer base and consistent work$18-$33 based on experienceTown shares program, which allows you to share in the long-term financial success of our company as you grow with us.About Ice Town Since 1985 Ice Town has specialized in leasing, servicing & maintaining ice-making equipment servicing all of metropolitan Chicago and the surrounding suburban Illinois communities, including Northwest Indiana, Southern Wisconsin, and more. We handle all brands, capacities, and types of ice equipment, from small under-counter machines for your home or office to large cube, flake, and nugget ice makers and dispensers. Let us know if you want to be part of our team!