Cruise Sales Team Lead

Cruise Sales Team Lead

Orlando, Florida, United States

About the Job

Cruise Sales Team Lead Orlando, FL | Onsite | Full-Time (including evening and weekend rotation)

About the Role

We're hiring a Cruise Sales Team lead for a dynamic travel company to lead and manage a high-performing inbound sales team. You'll be responsible for hitting daily performance targets, coaching your team to convert inquiries, and ensuring an exceptional customer experience at every touchpoint.

Key Responsibilities

• Lead, motivate, and brief the sales team daily to meet and exceed KPIs
• Monitor call handling, QA scores, and conversion metrics across the team
• Analyze and report on sales performance (daily, weekly, monthly)
• Manage customer escalations pre- and post-sale with professionalism
• Deliver structured coaching on open, sell, and close techniques
• Collaborate cross-functionally to share insights and improve outcomes
• Collect customer feedback and surface market intelligence to relevant teams

What We're Looking For

• Proven track record in a sales leadership role with measurable KPI results
• Strong communication and interpersonal skills written and verbal
• Confident, resilient, and able to maintain a positive team culture
• Comfortable with performance data, including gross margin and P&L basics
• Flexible, decisive, and calm under pressure
• Proficiency in MS Office (Excel, Outlook, Teams)
• Travel industry experience is a plus

• Competitive compensation and benefits