Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Before becoming a State Farm agent, I spent four years on active duty in the U.S. Marine Corps followed by several years in law enforcement experiences that shaped my commitment to service, discipline, and doing things the right way. I began my career with State Farm on January 1, 2016, after completing my education at Christian Brothers University, earning a Master of Operations Management from the University of Arkansas, and an MBA from Dowling College. Im married with two teenage daughters who keep us busy with school and church, and outside of work I enjoy cooking, traveling (especially finding a great deal), and spending time outdoors.

Our agency is supported by three full-time team members and two office dogs, and we take customer service seriously working hard to help people understand their coverage and feel confident in their decisions. We value work-life balance, which is why we operate on a Monday-Friday schedule that wraps up around 4:30 p.m. each day. Team members also enjoy paid time off and a retirement plan with a 3% company match.

If youre someone who values service, teamwork, and balance, this is the kind of office where you can build a meaningful career while still enjoying life outside of work.

ROLE DESCRIPTION:
Phillip Gooch - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.