Client Service - Leadership Opportunity [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Service - Leadership Opportunity based in the United States.

The Client Service Team Lead will combine exceptional client service with opportunities to develop leadership and team-management skills.
This fully remote role focuses on building strong client relationships, providing guidance, and delivering high-quality service through virtual channels.
You will support clients with enrollment, coverage questions, policy updates, and ongoing service needs while maintaining a professional and solutions-focused approach.
The position also offers the opportunity to coach and encourage colleagues, contribute to team performance, and foster a positive remote working environment.
You will receive structured mentorship, leadership development, and professional training designed to support long-term career growth.
The role is well suited to motivated professionals who are self-directed, adaptable, and passionate about helping others while developing their leadership capabilities.
With flexible scheduling and performance-based advancement, this opportunity offers a path to grow professionally while making a meaningful impact on working families.

Accountabilities:

• Meet with clients through Zoom and phone appointments to understand their needs and provide professional, responsive service.
• Provide clear guidance regarding available benefits and coverage options.
• Answer client questions and resolve concerns using a professional, empathetic, and solutions-focused approach.
• Assist clients with enrollment, policy updates, and ongoing service requirements.
• Build and maintain strong, long-term client relationships through consistent and high-quality communication.
• Lead by example by demonstrating professionalism, accountability, integrity, and strong service standards.
• Coach, support, and encourage team members as they develop their client service and leadership capabilities.
• Foster a collaborative, positive, and productive remote team environment.
• Participate in leadership development, mentorship, and professional training programs.
• Use virtual communication and collaboration tools to strengthen team engagement, communication, and performance.
• Support a culture of continuous improvement, personal accountability, and performance excellence.
• Contribute to team goals while adapting effectively to changing priorities and client needs.

Requirements

• Outstanding customer service skills and a strong commitment to creating positive client experiences.
• Excellent verbal and written communication skills, with the ability to build trust and communicate effectively through phone and virtual channels.
• Leadership potential and a genuine interest in coaching, supporting, and inspiring others.
• Strong self-motivation, accountability, and ability to work independently in a remote environment.
• Positive, growth-oriented mindset with a willingness to learn and develop new skills.
• Strong organizational and time-management abilities, including the capacity to manage competing priorities.
• Ability to collaborate effectively with colleagues while working remotely.
• Professionalism, integrity, adaptability, and a strong work ethic.
• Previous experience in customer service, client relations, sales, retail, healthcare, hospitality, call center operations, business management, or a related field is beneficial.
• Previous leadership experience is helpful but not required; coachability, motivation, and commitment to professional growth are highly valued.
• Ability and willingness to participate in comprehensive training and mentorship programs.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States and physically located within the United States.
• Must have access to a computer or laptop, reliable high-speed internet, webcam, and microphone.
• Must maintain a quiet, professional workspace suitable for virtual client and team interactions.

Benefits

• 100% remote work from anywhere within the United States.
• Flexible scheduling designed to support personal and professional priorities.
• No commuting, with a modern virtual work environment.
• One-on-one coaching and executive mentorship opportunities.
• Weekly leadership development and ongoing professional training.
• Performance-based career advancement and leadership development pathways.
• Opportunities for promotion from within and long-term professional growth.
• Weekly performance-based compensation.
• Performance bonuses and leadership recognition opportunities.
• Residual income opportunities.
• Medical reimbursement program for qualifying representatives.
• Company-supported life insurance.
• Union-supported work environment.
• Leadership conferences and professional development events.
• Annual incentive trips for qualifying team members.
• Access to advanced virtual technology and collaboration tools.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.