Client Care Coordinator

You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.


Care Coordinator - Home Care Services
Location: Columbus, Georgia | Full-Time


Are you passionate about making a meaningful impact in people's lives? At Comfort Keepers, we're a team of dedicated professionals who believe in dignified, compassionate, and highly personalized care for the aging and vulnerable. We're looking for a Care Coordinator who is proactive, empathetic, and thrives in a people-centered environment.

About the Role

The Care Coordinator is the heart of our client care operations - ensuring each client receives consistent, high-quality care tailored to their needs and lifestyle. You'll work closely with families, caregivers, and community partners to create seamless, well-supported care plans. This role blends organization, heart, and leadership to keep our clients safe, supported, and comfortable in their homes.

Key Responsibilities

• Serve as the primary point of contact for new client referrals and care transitions
• Coordinate personalized in-home care plans with compassion and attention to detail
• Ensure continuity and consistency of care by matching clients with the right caregivers
• Monitor client satisfaction and well-being through regular check-ins and visits
• Support families with guidance, resources, and care planning insight
• Supervise and support caregivers, including performance evaluations and ongoing communication
• Collaborate with healthcare professionals, insurers, and internal teams to streamline services
• Participate in rotating on-call responsibilities to maintain service continuity

Who You Are

You are a naturally warm, highly organized professional with a heart for helping others. You're calm under pressure, skilled at juggling priorities, and comfortable working both independently and collaboratively.

Qualifications

• Education : High school diploma or GED required; college degree or relevant certification preferred
• Experience :
  • At least 2 years in a healthcare or home care setting
  • Experience in care coordination or client services strongly preferred
• Licensure (must have one of the following valid in Georgia):
  • Licensed Practical Nurse (LPN)
  • Certified Nurse Aide (CNA)
  • Personal Care Assistant (PCA)

Training & Skills Required

• Solid understanding of elder care, chronic illness, disability support, and home-based safety
• Strong communication and relationship-building skills
• Competency in meal support, hygiene assistance, infection control, and home safety procedures
• Ability to document services accurately and follow care instructions
• Must meet state-required training standards
• Must pass background, reference, and driving record checks
• Valid driver's license, reliable vehicle, and current auto insurance

What You Can Expect

• A mission-driven team culture grounded in empathy, trust, and professionalism
• A supportive and collaborative work environment - no one is left to figure it out alone
• Opportunities to participate in care innovation and improve our systems
• Work split between our office and client homes (travel required)

If you're a compassionate professional who sees caregiving as a calling - not just a job - we want to hear from you. Join us and make a difference every day.