Ambulatory Clinical Pharmacy Manager

Position Summary:

Under the direction of the Director of Specialty Pharmacy, leads and supports ambulatory specialty pharmacy services and team members across BMC clinics. Responsible for the continuous development and enhancement of ambulatory pharmacy programs and ensures that the operational and clinical aspects of practice areas are in compliance with department policies and procedures, department mission and value statements, hospital core beliefs as well as any accreditation bodies, federal, or state regulations.

In addition, ensures optimum patient outcomes related to medication use by leading ambulatory and specialty pharmacists through the prevention and resolution of drug-related issues. Integrally involved in education of pharmacists, residents and students.

Position: Ambulatory Clinical Manager

Department: Specialty Pharmacy

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Maximizes patient outcomes by optimizing both the operational and clinical aspects of care provided by ambulatory care specialists and reports regularly to the Director of Specialty Pharmacy to ensure compliance with departmental quality improvement initiatives

Clinical Programming

• Responsible for developing and expanding clinical pharmacy services in the ambulatory setting, collaborating with physician colleagues, and working with hospital and corporate leadership to obtain support for initiatives
• Be instrumental to creative thinking and be a leader in the initiation of new clinical programs
• Develops and manages specialized projects with payers using an interdisciplinary team of providers in the development of health system-innovations to improve patient care and reduce cost
• Contributes and participates in department and hospital committees
• Demonstrates leadership role in the teaching programs of the department of pharmacy services related to ambulatory care
• Facilitates outcomes research in the ambulatory care setting
• Assists the Director of Specialty Pharmacy with the design, development, implementation and maintenance of new clinical quality improvement programs for the department.

Operational Management

• Develops and implements workload statistics requiring management principles as well as integration and interpretation of data as a means of productivity enhancement
• Identifies cost savings and revenue generating ideas through innovative methods within ambulatory care and specialty pharmacy groups
• Helps improve prescription capture rate
• Responsible for leading clinical components of accreditation standards including URAC and ACHC
• Optimizes billing services for clinical pharmacy services provided by ambulatory care specialists
• Works to improve continuity of care between inpatient and outpatient setting

Performance and Quality Improvement

• Ensures and identifies quality assurance and improvement of all processes within purview
• Ensures physician and other health care provider satisfaction with pharmacy services provided in clinic
• Collects and maintains data on metrics that will be used to evaluate the impact of clinical pharmacy services provided in various areas and its direct impact on quality improvement and patient outcomes
• Responsible for creating and maintaining a healthy work environment, where there is a culture of accountability, people feel supported, standards are applied and expectations are clear, and where leadership supports and leads, models behavioral standards and sets the example for how to do all things right.
• Ensures clinical specialists have met minimum competency requirements for the role, and coordinates and supports continued education and training relevant to their specialized area
• Assesses clinical specialist performance and prepares annual performance evaluations
• Negotiates and strategize with the administrative director to intervene on practitioners who are non-compliant to practicing medication guidelines
• Demonstrates ability to identify and resolve interpersonal or professional conflicts when dealing with members of the organization
• Facilitates teamwork by coordinating regular team meetings within the ambulatory pharmacy group to
• Support team-building and the sharing of best practices
• Improve and maintain effective communication amongst the team
• Identify and implement new opportunities for advancing ambulatory clinical pharmacy practice

Professional Development and Standards

• Develops goals for each fiscal year to achieve the hospital and department missions, acting in concert with the directors of pharmacy and the chief pharmacy officer
• Maintains own professional and specialized competency through continued education: attendance of at least one regional or national meeting per year.
• Participates and presents/publishes results of research or noteworthy DUE/Quality Improvement projects at local, regional, and/or national meetings.
• Precepts pharmacy residents as needed
• Conforms to hospital standards of performance so that the best possible customer service and patient care may be provided.

JOB REQUIREMENTS

EDUCATION:

• Work requires a Degree in Pharmacy from an accredited college of pharmacy. 
• A master’s degree in a related field (e.g., MBA, MPH, MS in pharmacy) is preferred. 
• Completion of a clinical residency with an ambulatory pharmacy focus is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :

• Work requires licensure to practice pharmacy in the Commonwealth of Massachusetts by the hire date.
• Board Certification in a specialty area (e.g., BCACP, BCPS) and/or certification in an ambulatory-related clinical specialty (e.g., CACP). 

EXPERIENCE:

• Post-graduate training or at least five years of pertinent work experience. 
• Must have work experience in providing direct patient care (e.g. Inflammatory disorders, infectious disease or pulmonary disorders) and 2-3 years of leadership experience. 

KNOWLEDGE AND SKILLS:

• Work requires a high level of analytical ability, organizational, and personal management skill to function as a role model and focus to ensure the concerted approach to clinical operations. Must also be able to evaluate current pharmacy services and procedures to improve them through an evaluative process.
• Work requires a high level of interpersonal skills to relate to hospital healthcare personnel working cooperatively and collaboratively to resolve situations and problems, as well as effectively communicating and displaying leadership within and outside of the department.
• Work requires a high level of computer skills including word processing; operation of spread sheets and database management.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE : This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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