Clinical Excellence Manager

Company OverviewJoin us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.  At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.This role is based in the Boston, MA area and supports customers throughout New England.Position OverviewThe Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education, and product training for the Tablo Hemodialysis System and Outset Medical. The Clinical Excellence Manager is responsible for leading Outset’s clinical partnership with customers in the assigned territory to drive excellence in customers’ insourced Tablo dialysis program across acute, post-acute, and home environments.This role serves as the point person for customer engagement and supports the identification of opportunities for customer facility or regional expansion, clinical education programs, training needs, and additional capital. The Clinical Excellence Manager will lead the assimilation and communication of all relevant Outset data relative to the customer experience through CBRs and regular site visits with customer nurse leadership and partner in the identification of care quality and efficiency improvements.Working directly with the Chief Nursing and Chief Medical Officers, as well as other cross functional partners, the Manager develops and executes regular customer business reviews (CBRs) for all assigned accounts to drive achievement of customer identified quality and program metrics to ensure excellence in customer success.Essential Job Functions and ResponsibilitiesServes as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution.Provides hands-on clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments.Deliver clinical application support and clinician education related to the Tablo Hemodialysis System, ensuring customers are equipped to operate a safe, effective, and compliant dialysis program.Prepare for and participate in Clinical Business Reviews (CBRs) for assigned accounts, including gathering relevant clinical and operational data, supporting data presentation, and engaging in performance conversations aligning with site strategic priorities with customer stakeholders.Conduct regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and overall program performance.Actively engages with case management and discharge planning to enhance patient flow and throughput as appropriate.Partner with Sales, Service, Clinical, Marketing, and other internal teams to support coordinated customer execution and address customer needs.Participate in internal escalation processes when customer issues arise, supporting investigation, communication, and resolution in collaboration with internal partners.Ensures all assigned customers have sufficient consumable inventory to ensure treatment continuity and drives workflow efficiency improvement to drive utilization.Review, revise, and refine programmatic offerings utilizing the latest research and best practices.Maintain working knowledge of Outset products, clinical programs, policies and procedures, and apply this knowledge consistently through customer interactions.Core CompetenciesStrategic thinking Leadership Relationship building Decision making Prioritization Communication Talent development Timely Execution Business Acumen Required QualificationsBachelor's degree in nursing.  2+ years of dialysis experience or related fieldKnowledge in compliance regulations and standards.  Strong communication and leadership skills.  Familiar with developing a business plan and ROI  Familiar with the health system accreditation process.  Familiar with process and quality improvement background Competent is translating data and analytics into action plans Ambition to leverage clinical expertise to advance the business objectivesDisplay enthusiasm, ambition, and a strong work ethicMust show ability to excel in a high-energy, fast-paced environmentMust be detail oriented with excellent analytical and problem-solving skillsMust thrive in a collaborative, cross functional work environmentMaintain a sense of urgency, work effectively under pressure, and be able to multi-taskMust be goal-oriented and committed to driving initiatives to resolutionExcellent interpersonal skills with the ability to persuade decision makersStrong work ethic as an individual and on a teamWorking knowledge of Word, Excel, and PowerPoint applications.Must be willing to travel extensively (up to 75%)Desired QualificationsHome Hemodialysis experience strongly preferredDirect patient care preferred.Experience with insourced Tablo dialysis delivery and direct patient treatment on Tablo preferred.National nursing certification preferredNursing leadership experience preferredBLS & ACLS required. If not upon hire, within the first six monthsNational Salary RangeNational Salary Range (Remote)$107,000—$145,000 USDCompany CultureAt Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers. We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we’ve designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career. An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams. Privacy is important to us. Please review our Applicant Privacy Notice. Important NoticeWe have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note, Outset Medical will never request payment or gift cards during the hiring process, nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @outsetmedical.cc, is not a legitimate Outset representative. For legitimate opportunities, always apply directly through our official careers page. If you are unsure about the authenticity of a communication, contact us immediately at View email address on click.appcast.io EMPLOYMENT OPPORTUNITY STATEMENT Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.