Clinical Manager - Flow Cytometry/Hematology

Clinical Manager – Flow Cytometry/Hematology Boston, MA Job Description: Essential Responsibilities: Ensures staffing and training in the section, meets clinical demands and provider expectations for workload, including meeting turnaround time expectations; partners with Medical Technologist Leaders to ensure appropriate scheduling and manage fluctuating workflow. Communicates upcoming changes and the overall state of the Pathology Department and the Medical Center to staff; empowers employees to meet the Medical Center’s expectations; partners with the section Medical Director(s) to ensure patient care needs are met and serves as a liaison between medical and technical staff. Completes performance reviews in a timely manner, addresses employee concerns and suggestions to maintain high morale, acknowledges good performance, coaches under‑performing staff, and ensures all corrective actions are performed under Human Resources guidance. Selects and implements technology (instrumentation) with Medical Directors, Managers, and technical staff; addresses related issues including information systems, ensures changes are communicated and controlled; performs venipunctures, including blood culture collection and fingersticks, ensuring proper specimen ID/labeling and vein preservation techniques. Maintains compliance with all accrediting and regulatory agencies (CAP, CLIA, JCAHO), discipline specific standards such as AABB, including quality improvement, documentation, procedure review and revision, proficiency testing, safety, and competency; ensures policies and procedures are updated as required. Has authority to direct and support managers with functional area responsibilities; responsible for hiring, termination, corrective action, and performance reviews; manages direct reports (7+), indirect reports (21‑50). Has full responsibility for planning, monitoring, and managing budgets for multiple departments. Required Education: Bachelor’s degree in Medical Laboratory Science / Medical Technology or Biological Science. Preferred Education: MBA, MHA, MPH or related MS and a Master’s degree preferred. Required Work Experience: 5+ years full‑time experience; 7+ years progressively in supervisory or managerial roles preferred; 3+ years in a related supervisory role required. License/Registration/Certification: ASCP certified generalist or categorical Technologist or equivalent accreditation. Other Requirements: Demonstrates autonomy, critical thinking, project leadership, fiscal responsibility, high proficiency with computers, web‑based applications, Microsoft Office (especially Excel). Competencies: Decision Making: Makes decisions with significant, broad implications for department or multiple department management and operations; participates in overall strategy and direction of the organization. Problem Solving: Addresses broad, complex problems, often Medical Center‑wide, using creativity, resourcefulness, staff engagement, and Lean diagnostic techniques. Independence of Action: Sets direction and vision for major departments or multiple departments; establishes priorities, develops policies, and allocates resources. Written Communications: Communicates complex information in English effectively in writing to all staff levels and external customers. Oral Communications: Verbalizes complex concepts, addresses sensitive situations, resolves conflicts, negotiates, motivates, and persuades others. Knowledge: Demonstrates broad and comprehensive knowledge of theories, concepts, practices, and policies applicable to complex and unprecedented situations across functional areas. Team Work: Leads collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Customer Service: Leads initiatives to meet or exceed customer service standards and expectations within the unit and across multiple areas. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently; mainly sedentary but requires standing and moving throughout the hospital campus. Pay Range: $110,000.00 – $150,000.00 USD (annual base salary). Equal Opportunity Employer / Veterans / Disabled We are required to vaccinate against influenza (flu) as a condition of employment. If you need an accommodation for any part of the application process because of a medical condition or disability, please send an email to View email address on click.appcast.io to let us know the nature of your request. #J-18808-Ljbffr Veterans in Healthcare