Member Concierge
HAMMER AND NAILS
Benefits:
Paid time off
Free food & snacks
Free uniforms
Training & development
About the Role:
Hammer and Nails in Yardley, PA is looking for a charismatic and service-driven Member Concierge to be the face of our premium grooming experience. This is your chance to join a one-of-a-kind men's grooming lounge where every guest is treated like a VIP. If you love people, thrive in a fast-paced environment, and take pride in delivering exceptional hospitality, we want to hear from you!
Responsibilities:
Greet and welcome members and guests, ensuring a warm and elevated first impression
Manage appointment scheduling, booking, and confirmations using salon management software
Promote and sell memberships and retail products.
Handle member inquiries, concerns, and feedback with professionalism and care
Maintain a clean, organized, and inviting front-of-house environment
Process transactions, manage POS system, and handle cash and card payments accurately
Coordinate with grooming staff to ensure smooth daily operations and on-time service flow
Take guests on tours and serve complimentary refreshments.
Requirements:
Prior customer service, hospitality, or front desk experience preferred
Strong interpersonal and communication skills with a naturally outgoing personality
Sales-minded with the ability to confidently promote memberships and retail products
Highly organized with strong multitasking abilities in a fast-paced setting
Proficiency with scheduling or POS software is a plus
Reliable, punctual, and a true team player
Passion for delivering a luxury, hospitality-driven guest experience
About Us:
Hammer and Nails is a nationally recognized men's grooming shop and lounge redefining what it means to look and feel your best. With a focus on premium services, a relaxed masculine atmosphere, and a loyal membership community, we've built a brand that men genuinely love coming back to. Our team members enjoy a fun, supportive workplace where great service and good vibes are always on the menu.
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