Human Resources Generalist

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts

Human Resources Generalist

• Location: Boardman, OH (On-Site)
• Department: Human Resources
• Reports To: Ownership / Executive Leadership
• Status: Full-Time

About Window World Penn-Ohio

At Window World Penn-Ohio, we believe our people are our greatest asset. As a third-generation family-owned business serving six regional markets across Ohio, Pennsylvania, and West Virginia, we’ve built our reputation on quality products, exceptional customer service, and an incredible team of employees who live our Core Values every day.

We are seeking an experienced, high-energy Human Resources Generalist who is passionate about people, thrives in a fast-paced environment, and wants to make a meaningful impact on our employees and workplace culture.

Position Summary

The Human Resources Generalist is responsible for supporting all aspects of the employee lifecycle while ensuring full compliance with federal, state, and local employment laws. Serving as a trusted resource for both employees and management, this role helps foster a positive, high-performing culture through recruiting, onboarding, employee relations, benefits administration, compliance, and performance management.

The ideal candidate is approachable, highly organized, solution-oriented, and committed to balancing genuine compassion with professional accountability.

Essential Responsibilities

1. Recruitment & Onboarding

• Manage full-cycle recruiting for office, sales, and field/installation positions across multiple locations.
• Coordinate and participate in interviews alongside hiring managers.
• Oversee pre-employment processes, including background checks, reference checks, and drug screening logistics.
• Prepare offer letters, wage structures, and onboarding documentation.
• Lead new employee orientations and ensure a seamless, welcoming onboarding experience for every new hire.

2. Employee Relations & Culture

• Serve as the primary point of contact for daily employee questions, feedback, and concerns.
• Build strong, trust-based relationships across all departments and locations.
• Coach and assist managers with employee development, documentation, performance improvement plans, and corrective actions.
• Conduct objective workplace investigations when necessary, ensuring thorough documentation and fair resolution.
• Maintain complete confidentiality and professionalism in all sensitive employee matters.

3. Benefits & Leave Administration

• Administer employee benefits programs (medical, dental, vision, 401(k), etc.).
• Assist employees with enrollment, life events, and general benefit questions.
• Coordinate annual open enrollment activities and communications.
• Manage leave programs, including FMLA, ADA accommodations, Workers’ Compensation claims, and unemployment filings.

4. Compliance & HR Administration

• Maintain up-to-date compliance with federal and state regulations across Ohio, Pennsylvania, and West Virginia.
• Maintain accurate employee personnel files, medical folders, and HR documentation.
• Manage the HRIS database to ensure accurate data entry, tracking, and reporting.
• Partner with accounting/payroll to ensure employee data, status changes, and pay updates are precise and timely.
• Assist leadership with policy development, employee handbook updates, and safety/OSHA postings.

5. Performance & Employee Engagement

• Coordinate performance evaluation cycles and review processes.
• Support employee recognition initiatives and company-wide milestone celebrations.
• Plan and execute employee engagement activities, team-building events, and company meetings.
• Support continuous training and professional development opportunities for staff and management.

Qualifications

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Experience: 3+ years of progressive HR experience required.
• Knowledge: Deep understanding of full-cycle recruiting, employee relations, benefits administration, and employment law. Strong knowledge of federal and tri-state (OH, PA, WV) labor regulations.
• Skills: Proficiency with HRIS platforms and Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Certifications: SHRM-CP or PHR certification is preferred, but not required.

Key Personal Attributes

• Relationship Builder: Naturally approachable, empathetic, and trustworthy.
• Self-Starter: Takes initiative, works independently, and sees projects through to completion.
• Balanced Leader: Possesses the rare ability to balance genuine care for people with organizational accountability.
• Effective Communicator: Communicates clearly, professionally, and respectfully with team members at every level of the organization—from technicians in the warehouse to executive leadership.
• Agile Problem Solver: Handles shifting priorities in a fast-paced environment with composure and a solution-oriented mindset.

Our Core Values

At Window World Penn-Ohio, our team lives by seven core principles:

1. Responsible – Own It
2. Exceed – Go Above & Beyond
3. System Driven – Follow the Process
4. Positive – Inspire Others
5. Empathetic – Be Kind & Understanding
6. Customer Focused – Wow Them!
7. Team Player – Collaborate with Your Team

Why Join Window World?

• Family-Owned Culture: Stability and security backed by a 20+ year track record of success.
• Competitive Compensation: Generous salary structure corresponding with experience.
• Comprehensive Benefits: Major medical, dental, and vision insurance options.
• Retirement Security: 401(k) plan with company match.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Career Growth: Opportunities for professional development and continuous learning within an expanding business.

To Apply:

Ready to make a real impact on a growing team? Submit your resume and a brief introductory cover letter outlining your HR experience and why you’d be a great fit for Window World.