Customer Service Representative (Bilingual)

Job Description

Job Description

We are growing! Westerkamp Group, LLC is an expanding company specializing in Revenue Cycle Management services in the health care industry. We are currently seeking a Customer Service Representative in our Birmingham, Alabama office. 

The core responsibilities of a Customer Service representative include the following:

• Answer Telephone calls promptly and in a polite and professional manner
• Using sound judgement when handling calls, especially with upset guarantors
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Maintains patient and family confidence by keeping all information confidential
• Internal Reports

Successful candidates will have the following skills:

• Customer/Client Focus
• Flexibility
• Teamwork Capacity
• Communication Proficiency
• Technical Capacity
• HIPAA and Confidentiality knowledge
• Bilingual in English/Spanish

Westerkamp Group, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. In addition to compliance with federal EEO statutes, Westerkamp Group, LLC complies with applicable state and local laws governing nondiscrimination.

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