Enterprise Operations Center Manager

Application close date: Applications will be accepted on an ongoing basis until the requisition is closed. At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! - As part of a small, hardworking, and accomplished team, a successful candidate will have a strong track record of managing operational security programs, vendor contracts, and performance, and driving positive service relationships among a versatile group of stakeholders and customers. Success in this role will require flexibility, bias for action, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization are crucial to delivering support services in this dynamic, fast-paced environment. This position will directly impact the history of space exploration and will require your dedicated commitment and detailed attention to safe, repeatable human spaceflight. You will own service delivery across a team responsible for the daily operational work within the Enterprise Operations Center (EOC). New hires must excel in vendor management and provide senior-level direction and tactical responses to operational issues encountered by their teams. You must obsess over our internal and external customers, triaging and responding to their operational needs, and leveraging your outstanding verbal and written communication skills. Shift Information: Mon - Fri, 2p - 11p (Second Shift) Responsibilities: Directly manage the teams responsible for the remote security monitoring and incident management of Blue Origin Sites. Oversee the drafting and publication of written products and communications, including the editing and quality management of all written products. Track and manage vendor key performance indicators (KPIs) to ensure consistent performance in line with the Business Continuity Management core service delivery standards. Manage competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to managers and stakeholders as necessary. Manage Service Level Agreements (SLAs) to ensure consistent service delivery across multiple functional levels. Develop, maintain, and implement enterprise-level post orders for Security Analyst positions. Develop, maintain, implement, and track compliance for enterprise-level training standards for Security Analyst positions. Identify preferred certifications and implementation plan. Must be able to maintain Human Resource requirements for all Security Analysts Actively develop positive relationships with other Blue Origin Organizations to ensure the Enterprise Operations Center (EOC) is meeting enterprise needs. Develop relationships with local law enforcement and emergency command centers. Execute ad hoc security support as directed by Blue Origin Security leadership. Must be willing to work a flexible schedule (nights, weekends, holidays) to assess, mentor, and manage Security Analysts Qualifications: Bachelor’s degree or seven (7) years equivalent industry-related experience, i.e., military, law enforcement, overseas security contracting, corporate security. Five (5) years of operational program management experience in a high-volume, high-intensity environment such as a security operations center, call center, or crisis management/emergency response center. Outstanding verbal and written communication skills with an ability to remain calm, focused, and professional in high-stress situations. Experience managing teams comprised of both junior and mid-level management personnel. Outstanding writing skills, including drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts. Demonstrated experience managing security incidents and crises. Demonstrated experience in investigating errors, developing root cause analysis, reporting findings, and proposing mitigations to leadership team members. Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Desired: Advanced education/certification in the fields of emergency management, security management, project management, business continuity, or related disciplines. Experience with access control and CCTV systems such as CCure and Avigilon. Demonstrated ability to quickly collect and analyze data necessary to brief senior leaders on important, time-sensitive security issues. Proven track record of bar-raising vendor management skills, including the development, implementation, and tracking of vendor KPIs, performance improvement initiatives, and scope enhancement projects. History of critical incident handling experience. Documented leadership experience. Excellent customer service and oral and written communication skills Computer-based proficiency with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Extensive team-oriented experience. Impeccable character/integrity. Ability to obtain TS clearance. Base Pay Range for: WA applicants is $129,791.00 - $181,706.70 Other site ranges may differ Culture Statement Don’t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Export Control Regulations Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Background Check Required for all positions: Blue’s Standard Background Check Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing (CDL drivers only), vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training. Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical Benefits Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program. Stock Options for all regular employees (working at least 20 hours/week) Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays. Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details. Equal Employment Opportunity Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on “Know Your Rights,” please see here. Affirmative Action and Disability Accommodation Applicants wishing to receive information on Blue Origin’s Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at View email address on click.appcast.io. Please note this is a publicly managed inbox. Please do not include any personal medical information in your request. We’re committed to building the road to space so our children can build the future. We are a mission-driven company focused on ideas and innovation, and encourage fresh perspectives from bold voices. At Blue, our team is building the future as their unique selves. Thank you for your interest in working at Blue Origin! Blue Origin was founded with a vision to enable a future where millions of people are living and working in space to benefit Earth. In order to preserve Earth, Blue Origin believes in the need to enable humanity to expand, explore, find new energy and material resources, and move industries that stress Earth into space. Blue Origin believes it has an important role in building a road to space and lowering the cost of getting there. At Blue Origin, we’re working on this today by developing fully reusable launch vehicles and systems that are safe, reliable and affordable. Every launch vehicle is designed for human spaceflight from the beginning and able to ferry payloads to space. California Applicant Privacy Notice