CUSTOMER SERV REP III (DA)

Customer Serv Rep III (Da)

Customer Service Rep III - Under the direction of the Site Supervisor, is responsible for the Bulk Sales Program. The CSR III keeps customer and shipping files and submits a weekly report analyzing CSR III activity.

Schedule Monday - Friday 7:30 a.m. - 4:00 p.m.

The pay rate is $21.54 per hour.

Job Description:

• Provide required agreements and documentation to new International and Domestic customers, including; bulk agreements, United Parcel Service (UPS) waiver forms, and updated price lists.
• Respond to inquiries concerning bulk sales procedures over the phone and through email.
• Send correspondence to existing customers notifying them of new, upcoming products.
• Work closely with the BEP Marketing management team to get approval for all bulk sales.
• Manually enter all bulk sales into BEN Oracle software.
• Create shipments in UPS and create shipping labels to be used on all bulk packages.
• Correspond with customers concerning the status of orders and UPS tracking information.
• Maintain electronic and physical records of all customer profiles and orders.
• Verify contents of bulk orders and assist in packaging when needed.
• Perform address verification on all credit cards and manually charge credit cards using a Verifone credit card machine. Monitor wire transfer payments.
• Contact the UPS and the United States Postal Service concerning misrouted or lost packages.
• Completes a weekly/monthly report with the status of all orders to BEP Staff.
• Be familiar with the Currency Reader Program and act as a backup when needed
• Assists in the Packaging Work Center when needed
• Ensures the office is kept clean and orderly
• Other duties as assigned

Education and/or Experience:

• High School graduate
• Minimum of 35 WPM typing skills
• Must have computer experience
• Good communication skills
• Excellent customer service skills
• A minimum of one-year experience in a related field
• SUBSTITUTION: An equivalent of education and experience that demonstrates one's general knowledge, reasoning, verbal and numerical skills

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk, sit; use hands to finger, handle or feel objects, tools, or controls; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.