Fraud Senior Specialist- Glens Falls or Latham

Fraud Senior Specialist

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! This opportunity may be perfect for you if you have experience in fraud detection and recovery, financial crimes investigation, and developing and delivering education and training.

About This Position:

The Fraud Senior Specialist supports the Fraud Manager in an administrative and support capacity to ensure compliance with fraud laws, customer requirements, and the Company's Fraud Program. This includes employee support, customer support, and quality control. This position can sit at our headquarters in Glens Falls, NY or our Latham Regional Office in Latham, NY.

Essential Job Functions:

• Support all facets of fraud detection including prevention and case management, maintenance of appropriate documentation and records of fraud-related activities; provide reports to management as required.
• Act as a liaison with local, state, and federal law enforcement, including other criminal justice agencies pertaining to fraud, theft, or other security violations.
• Work closely with internal departments and support branch staff with investigations, customer interviews, and customer escalations.
• Ensure the proper timeframes and follow-ups are completed with cases to ensure successful retrieval of funds.
• Monitors, analyzes, tracks, and reports on fraud risk strategies while ensuring an exceptional customer experience.
• Assist with periodic training of employees and provide fraud prevention training and initiatives for our customers.
• Work with other financial institutions, prioritizing outreach to obtain maximum restitution.
• Stay up-to-date on industry standards for local, state, and federal laws and regulations impacting information security and fraud; and maintain community contacts in law enforcement.

What You Will Need to Thrive in This Role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

• Education/Certifications: Associates Degree or equivalent experience preferred; 3 years of financial services-related experience preferred.
• Skills/Knowledge: Strong communication skills, both written and verbal; strong analytical and organizational skills; ability to prioritize multiple tasks/projects to meet deadlines; flexibility and willingness to adapt; sound business judgment and ability to think independently; quality problem solving and investigative skills.

Physical Demands and Work Environment:

• Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time.
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations.
• Ability to lift and/or move up to 15 pounds.
• Work is performed primarily in a professional office environment.

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.

The salary range for this position is $21.00-$25.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance.