Front Desk Specialist

Job TitleTo accurately check patients in and out by verifying insurance, collecting payments, signature forms, and maintaining patient records and accounts. Maintain patient flow in physical clinic visits.Essential FunctionsPrepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documentsGreet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.Register patients, update patient records, and verify insurance accurately and timely.Determine, collect, and process patient payments and address collection and billing issuesDischarge patients accurately and timely by collecting balances, providing patient documentation, and following discharge proceduresBalance daily patient charges (cash, check, credit cards) against system reportsComplete closing procedures by preparing closing documentation and submitting required reportsMarginal FunctionsFollow company procedures related to workers' compensation and occupational medicine patientsRespond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requestsMaintain complete and accurate documentation.Other duties and responsibilities as assignedQualificationsHigh School graduate or equivalent.Previous medical clerical experience preferred.Basic computer knowledge, e.g., Microsoft Office.Accuracy and detail orientation.Positive customer service skills.Well-groomed appearance.Clear and articulate phone voice.Tactful interpersonal relationships.Physical DemandsRequired for this position include: the ability to speak clearly, hear clearly, close vision, the ability to stand for extended periods, the ability to reach and bend, periodic lifting and moving of items of no more than ten (10) pounds, and walking.Work EnvironmentWhile performing the duties of this job are working in an indoor healthcare environment, working with a moderate noise level, working with a potential exposure to bloodborne pathogens and diseases with a requirement to wear appropriate PPE, (ie. gloves, masks, etc.)Benefits (available for full-time employees ONLY)MedicalDentalVision401(k)Life/AD&DSTDLTDIf you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.We are an Equal Opportunity Employer.