Technical Support Engineer - Service Management :

Software Technical Support Specialist

Primary Skills: JavaScript (Expert), Java (Proficient), relational databases (intermediate), Linux (intermediate), Customer support (advanced)

Contract Type: W2 Only

Duration: 12 months with possibility of extension

Location: Orlando, FL (Hybrid)

Pay Range: $32.00 - $33.00 per hour

2 days in office, Wednesday and Thursday (Hybrid)

Job Summary: This role involves diagnosing and resolving complex technical issues for software users, requiring in-depth platform knowledge and strong problem-solving abilities. You will analyze code, identify solutions for custom integrations, and manage customer cases effectively. The position demands excellent communication for a customer-facing, collaborative environment with opportunities for growth.

Key Responsibilities:

• Diagnose and resolve intricate technical software problems.
• Analyze and debug JavaScript code for custom solutions.
• Manage and track customer-reported technical issues.
• Develop deep expertise in the software platform.
• Communicate technical solutions clearly to customers.
• Demonstrated ability to troubleshoot difficult technical issues
• Solid object-oriented programming skills in Javascript
• Relational database experience Experience with web application stacks and relational databases is essential.

Must-Have Skills:

• Resolved complex customer issues by troubleshooting JavaScript applications and identifying root causes across web application environments.
• Developed and supported dynamic web components using JavaScript, Angular, HTML, CSS, and XHTML.
• Investigated application and database issues using MySQL and Linux/UNIX while providing technical support and solutions to customers.

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