Assistant Store Manager

Ross is a leading off‑price retail chain with over 2,200 stores. We seek an Assistant Store Manager to oversee store operations, lead a team, ensure compliance and deliver excellent customer service. General Purpose Responsible for the management and supervision of all areas assigned by the Store Manager and following policies regarding customers, associates and merchandising. In the absence of the Store Manager, the Assistant Manager leads the entire operation of the Store to ensure company standards and best practices are consistently met. Essential Functions Leads all company best practices and maximizes productivity by minimizing steps and touches. Assists in the analysis of store reports to evaluate controllable expenses and overall store performance. Communicates any variances to company standards to the Store Manager. Ensures proper scheduling of associates to meet business objectives. Ensures compliance with all state, local and federal regulations. Ensures scheduling and completion of all associate cleaning tasks throughout the store, including restrooms. Accepts special assignments as directed by leadership. Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed. Organizational Development Assists in recruiting, hiring, training and developing non‑exempt associates. Ensures compliance with Ross personnel policies and procedures. Assists with associate relations issues by communicating any incidents to the Store Manager or District Manager as needed. Expense Control Assists in managing and continuously monitoring actual expenditures to be within budget. Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends. Maintaining a Safe & Secure Environment Understands that safety is the number one priority and practices safe behaviors in everything they do. Ensures all associates understand and can execute emergency operating procedures. Maintains adherence to company safety policies and ensures the safety of associates and customers. Assists in the facilitation of monthly safety meetings. Customer Service Treats all customers, associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs. Executes customer service programs and merchandise presentation programs through associate training and program supervision. Supervises and coaches retail associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, and sales floor. Personal And Store Brand Represents and supports the company brand at all times. Maintains and models a professional appearance in accordance with the company dress code. Reinforces the company dress code at all times. Manages the store to ensure a clean, neat, easy‑to‑shop environment. Maintains a high standard of housekeeping with help from contracted maintenance personnel and Ross associates. Ensures scheduling and completion of all associate cleaning tasks throughout the store, including restrooms. Merchandise Processing and In‑Store Marketing Ensures recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice. Ensures merchandise is presented and organized according to company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected company timeframe. Loss Prevention Assists with training associates on loss prevention awareness and store shortage goals. Demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash and credit card information and merchandise. Understands and complies with the loss prevention awareness program and is responsible for store loss prevention, which includes maintaining a large customer service presence on the sales floor, customer and associate engagement, and heightened loss prevention awareness. Assists in leading the annual inventory process, including preparation and execution of inventory guidelines. Monitors mark‑out‑of‑stock policy to ensure proper administration. Ensures public view monitor (PVM) system is maintained properly. Competencies Manages work processes Business acumen Plans, aligns & prioritizes Builds talent Collaborates Leading by example Communicates effectively Ensures accountability & execution Qualifications And Special Skills Required Two or more years of store or assistant store manager experience in a retail environment. Demonstrated ability to supervise, motivate and communicate positively to store associates at all levels. Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion. Ability to set priorities and exercise independent judgment. Maintain high quality of customer service. Fluency in English. Ability to work evenings and weekends. Ability to perform basic mathematical calculations commonly used in retail environments. Physical Requirements / ADA Ability to use all store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Supervisory Responsibilities Direct supervision of all non‑exempt associates.

DISCLAIMER

This job description summarizes the primary duties and responsibilities of the position. It is not intended to be a comprehensive listing of duties. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe it is an essential part of the company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation and any other category protected by federal, state or local laws. Compensation And Benefits The base pay range for this role is $18.50 – $28.36 per hour, dependent on experience, skills, qualifications, education, certifications, seniority and location. The range listed is one component of the total compensation package for employees. Other rewards vary by position and location. Benefits offered to all associates include accident, critical illness, vision, auto, home, and pet insurance programs; associate discount; identity protection; associate purchase program; benefit hub discount mall; employee assistance program; commuter benefits; 401(k) (service requirements); employee stock purchase program; Ross Cares Fund; college discounts; sick pay (where legally required) and referral bonuses. Full‑time associates, including full‑time retail associate, area supervisor, assistant store manager and store manager, are eligible for extended benefits including medical, dental, vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/AD&D insurance, long‑term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days per year after eligibility commences, and 9 personal and company holidays. Associate, assistant store manager and store manager associates in stores and exempt corporate and buying office roles are also eligible to receive a bonus based on individual and business performance. #J-18808-Ljbffr Ross Stores, Inc.