Patient Care Specialist

Surgical CoordinatorWe are looking for a detail-oriented and highly organized Surgical Coordinator to support our Orthopedic Surgeon. In this role, you'll coordinate surgeries, book pre- and post-op appointments, and serve as the key point of contact between patients and providers.Monday-Friday 8am-4:30pmThe Patient Care Specialist acts as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients.Essential Duties and Responsibilities:Perform follow up related to past, present or future office visits of patients for their designated providers;Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient's medical record;Complete paperwork (i.e., disability, worker's comp, PT referrals and prior authorizations) as needed;Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed;Handle all appointment rescheduling for providers as needed;Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls;Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider;Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions;Communicate with case managers regarding care as needed;Other responsibilities as needed/assigned.Qualifications:High school diploma required, associate or bachelor's Degree preferred;3 years of experience working in an office setting, medical setting preferred;Surgical scheduling experience and/or LPN license and experience a plus;Proficiency with Microsoft Office required; experience with an EMR a plus;Exceptional written, verbal and interpersonal communication skills;Highly organized with strong attention to detail;Valid driver's license and vehicle for needed travel depending on staffing and needs