Customer Service Representative

Customer Service RepresentativeThe Customer Service Representative at American Leak Detection of NAME is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the NAME area.Benefits for our Customer Service Reps (CSRs):401(k)Dental insuranceHealth insurancePaid time offCustomer Service Reps (CSR) Core Responsibilities:Answering the phonesExplaining our services to potential clientsManage the customer experienceScheduling of appointmentsDispatch, routing, and scheduling of jobs for our techniciansShift: 8 hour daytime shift, full-timeAvailability: General workday is Monday through FridayCustomer Service Representative (CSR) Qualifications:Excellent customer service and telephone skillsExcellent written and oral communication skillsProficiency in Microsoft OfficeExperience in the plumbing, restoration, or construction industries- a plus but not requiredExperience using Salesforce is a plus but not requiredAbout American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.