Hotel Guest Service Manager

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Seattle North Lynnwood is looking to hire a Guest Service Manager. If you think you'd be a great addition to our team, please apply!Benefits:Medical, dental, and vision offered after qualification periodCompetitive performance bonuses – potential for up to $1000 monthly401k with match offered after qualification periodEmployee discounts at Hilton Hotels worldwideWashington State Paid Sick LeaveVacation time accrued based on hours worked10 paid holidays each yearFree parkingEssential Job Functions:Schedules staff based on business demand and ensure all front desk shifts are coveredAssigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating proceduresProvides training, including safety training, to front desk staffSelects or assists in the selection of front office staff and completes all new hire paperworkReviews front office employee performance and conducts personnel actions such as disciplinary actions, including terminationsMaintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and all other sensitive documentsConducts or assists in conducting staff meetingsAdheres to all franchise and company procedures and regulations as well as standard operating proceduresAttends all operation meetings, Revenue calls, group resume and BEO meeting in a timely manner and ensure information is shared with team membersAssists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to codeTakes on projects as assigned by GM and completes them by the due dateReceives and resolves or assists in resolving guest complaints and employee concernsPerforms functions of the General Manager in their absenceCovers shifts on front desk, if needed, to maintain smooth operationsCorresponds with group contacts and travel agents to answer special requests for rooms and ratesAssists with sales and marketing efforts as directedAnswers inquiries pertaining to hotel policies and servicesAssists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelinesSupports General Manager in housekeeping department operations in the absence of a Housekeeping Manager Required Education / Certifications / Work/Industry Experience:2+ years of work experience in hotel front desk operations Previous customer service experience required Previous supervisory or management experience preferred

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