Program Manager

Position Summary This position is responsible for supporting the planning, coordination, and execution of strategic Cost of Care initiatives across the organization. The Program Manager will partner with clinical, operational, market, product, analytics, and technology stakeholders to facilitate implementation, monitor progress, coordinate cross-functional activities, and support achievement of enterprise objectives. Projects and initiatives may be moderately to highly complex and involve collaboration with providers, executives, vendors, market leaders, and internal stakeholders to implement innovative programs, operational processes, and care models. The successful candidate must be highly organized, adaptable, and capable of managing multiple priorities while effectively communicating across teams, functional units, and leadership levels. Location: This is a hybrid position where the individual will split their time working in provider practices and remotely in the Grand Rapids, MI area. Individual must be located in the Grand Rapids, MI area. Initiative Planning & Execution Manage assigned initiatives through the full project lifecycle, including clarification of objectives and priorities, requirements gathering, development of project plans, facilitation of implementation activities, monitoring of progress, and project closeout. Develop and maintain project plans, milestones, timelines, deliverables, ownership assignments, and communication plans to support successful initiative execution. Coordinate implementation activities across participating markets and cross-functional stakeholder groups. Support the development of business cases, project charters, implementation plans, and post-implementation reviews for strategic initiatives. Program Coordination & Governance Facilitate project meetings, working sessions, and governance forums, including preparation of agendas, tracking of action items, documentation of decisions, and follow-up on commitments. Maintain project documentation, risks, dependencies, and key project artifacts to support effective execution and stakeholder alignment. Identify barriers to execution, elevate risks appropriately, and support resolution of operational challenges. Assist with establishment and maintenance of project management methodologies, tools, and department procedures. Performance Monitoring & Reporting Create and communicate project milestone documents, project dashboards, status reports, and departmental success metrics. Compile, validate, and summarize operational, adoption, implementation, and performance metrics to support ongoing evaluation of initiative effectiveness. Support preparation of presentations, status updates, and project communications for stakeholders and leadership teams. Stakeholder Engagement Partner with clinical, operational, market, product, analytics, and technology stakeholders to support execution of Cost of Care initiatives. Coordinate communication among stakeholders to ensure alignment, visibility, and timely resolution of issues. Negotiate with project stakeholders to identify resources, resolve issues, and mitigate risks. Support successful adoption and implementation of enterprise initiatives through ongoing stakeholder engagement and coordination. Other Job Functions Understand, adhere to, and implement Company policies and procedures. Provide excellent customer service and consistently demonstrate awareness and sensitivity to the needs of internal and external stakeholders. Proactively ensure stakeholder needs are met or exceeded. Take personal responsibility for professional growth and development, including acquiring new skills, knowledge, and information. Demonstrate excellent communication skills, including attentive listening and professional verbal and written communication. Set and complete challenging goals. Demonstrate attention to detail and accuracy in work product. Required Qualifications Minimum Experience 3+ years of healthcare clinical, operational, administrative, program management, or related experience. Experience supporting projects or initiatives in a matrixed environment involving multiple stakeholders. Demonstrated organizational, problem-solving, prioritization, and time management skills. Experience coordinating work across diverse teams and stakeholder groups. Proficiency with project management tools and Microsoft Office applications. Location: Grand Rapids, MI PASSION & PURPOSE The passion to change the way healthcare is delivered permeates everyone and everything at agilon health. Working together we can use our expertise to make a difference in the lives of patients and physicians alike. We can bring the joy back to practicing medicine for physicians and improve the care experience for patients across the country. PRIVACY & TRUST We value your privacy and trust as much and are committed to protecting your personal information and respecting your choices. We use technology and best practices to ensure that your data is secure and compliant with applicable laws and regulations. We also provide you with clear and transparent information about how we collect, use, and share your data, and how you can access, update, or delete it. You can read our full privacy policy click here. EQUAL OPPORTUNITY EMPLOYER agilon health is committed to excellence through diversity. We are an equal opportunity employer and we will not discriminate against employees or qualified applicants for employment regardless of race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law. We strive to develop leaders and build future talent pools to help us meet the needs of our customers. If you need assistance or an accommodation due to a disability, you may email us at View email address on click.appcast.io. #J-18808-Ljbffr