Member Consultant II

PAY RANGE

The Target Pay Range for this position is $26.00-$32.12 hourly. Compensation decisions consider relevant job‑related skills, experience, education or training. Performance‑based incentives are available for qualifying hires. BENEFITS – Because People Helping People Starts With Supporting You 401(k) Company Match (up to 3%) 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE

As a Member Consultant II, you will play a key role in delivering a seamless and high‑quality member experience. Your expertise in BECU’s products will allow you to identify, diagnose, and address members’ consumer financial needs and refer them to specialized services when necessary. You will serve as a subject matter expert, resolving members’ needs and providing expertise in specialized financial services.

WHAT YOU’LL DO

Exceptional Member Experience and Sales Consultation Utilize product knowledge to provide excellent customer service and sales, including business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts. Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled. Assist the community with financial wellness through education programs, budgeting, debt management, or access to financial planning resources.

COMPENSATION TRANSPARENCY

We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness. Member Consultant: $26.00 – $28.00 per hour Offers are often made within this range, taking into account experience, skills, and alignment with internal team compensation. Starting pay typically does not exceed the range midpoint.

ABOUT THIS ROLE & POD EXPECTATIONS

Pod Branches: Federal Way Crossings, Federal Way Pavilions Location support based on business needs Rotation Required: You’ll work across all POD branches for up to your first year or more – a core expectation of the role. One‑Year Commitment: All Retail new hires are expected to remain in this role, POD, and schedule for a minimum of one year before pursuing other opportunities within BECU. Training: Training will include travel to the Tukwila Financial Center. Travel Required: The ability to commute between branches & training location is required. Flexibility Required: Schedules are typically given 30 days in advance, but you may be asked to adapt to varying schedules and branch assignments based on business needs.

TRAINING SCHEDULE

12 weeks, Monday–Friday Flexible shifts between 8:00 AM – 6:30 PM

POST‑TRAINING SCHEDULE

Flexible shifts between Monday–Friday: 8:00 AM – 6:30 PM Up to 3 Saturdays per month: 8:30 AM – 1:30 PM

QUALIFICATIONS

Minimum Qualifications Bachelor’s Degree or equivalent related experience Minimum two years of experience in a sales‑oriented, financial, or retail environment Desired Qualifications One year of experience in a financial institution Spanish language fluency highly desirable Thorough understanding of the sales process and ability to manage a sales pipeline efficiently Strong proficiency and comfort level with learning new systems and programs; ability to navigate multiple systems simultaneously Ability to successfully complete 12‑week in‑house training program after hire Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered Proficient verbal and written communication skills to enable daily communication with Members Problem resolution, negotiating, organization, multi‑tasking and peer coaching skills Ability to work flexible shifts

EEO STATEMENT

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. #J-18808-Ljbffr BECU