Registration Specialist, PRN (Psychiatric Hospital) - ONSITE

Job Summary Responsible for onsite registration, arrival processes, discharge, insurance validation, and resolving issues related to registration, billing, insurance, and payment of accounts. Key Responsibilities Performs all assigned area functions per departmental guidelines. Performs administrative functions to ensure the department operates according to policies, procedures and protocols. Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system. Provides customer service and status updates in waiting room, in-room, and prior to patient departure. Requests payment and provides payment plan information for patient account balances when necessary. Additional duties may be assigned as needed. Technical Capabilities Documentation (Novice): Ensures all documentation is complete, accurate, thorough, and compliant. Critical Thinking (Novice): Objectively analyzes and evaluates an issue in order to form a judgment. Data Entry (Novice): Transcribes information from the original source into an electronic system according to written and verbal instructions efficiently and accurately. Customer Service (Novice): Focuses on the needs of customers, anticipates their needs, remains sensitive during service, and responds to customer needs. System Knowledge (Novice): Understands the operation and support of the system, including computer operations, network operations, and technical support. Core Accountabilities Organizational Impact: Performs routine tasks that may impact team performance with occasional guidance. Problem Solving/Complexity of Work: Uses discretion and research to solve routine problems. Breadth of Knowledge: Applies knowledge of standards, established processes, and procedures that apply to the role. Team Interaction: Provides guidance to entry‑level co‑workers. Core Capabilities Develops Self and Others: Continuously improves own skills by identifying development opportunities. Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles, and builds relationships across areas. Communicates Effectively: Shares information openly and communicates clearly and courteously. Delivering Excellent Services: Serves others with compassion, listens carefully, and provides support. Ensuring High Quality: Checks work quality before delivery, asks relevant questions, and meets quality standards. Fulfilling Safety and Regulatory Requirements: Demonstrates basic knowledge of safety conditions and reports unsafe conditions appropriately. Managing Resources Effectively: Takes responsibility for completing assigned activities, demonstrates accountability, and stewards organizational resources. Supporting Innovation: Generates new ideas, adopts technology, and adapts to change. Position Qualifications Relevant Work Experience: 2 years in a comparable role. Education: High School Diploma or GED. Benefits Offers a comprehensive benefits package including health, disability, retirement, and wellness offerings. EEO Statement Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. #J-18808-Ljbffr