Program Manager

Job Title

Completely manage a client account, balancing ongoing project delivery and customer relationship management to identify new prospective projects.

Experience and confidence in client management with good articulation, detailing, and negotiation skills.

Capable of coordinating client interactions for product requirement grooming and detailing, product development with modern engineering practices, user acceptance testing, rollout, and release phases.

Experience in product development in Web/Mobile technologies with industry-standard engineering practices (CI/CD, DevOps, Automated Testing, Unit Testing through Code, Automated Review Gates, etc.).

Passionate about exploring functional and technical details, inspiring and motivating the core team during design/solutioning phases, and confidently presenting collected details to client stakeholders.

Expertise in handling end-to-end project delivery using Agile Methodology, including Product Grooming, Agile Ceremonies, Technical Architecture Collaboration, Development, Testing, Release, and Maintenance.

Excellent project management skills, including Estimation, Scheduling, Tracking, Commercials, and Quality.

Experience in managing teams of over 20 members in a global delivery model.

Experience in leading Agile teams, anchoring different ceremonies like grooming, sprint planning, sprint retrospective, and sprint demo.

Excellent team management skills, enabling team members to improve their competencies, work quality, and professional growth.

Adequate technical exposure to understand modern web/mobile application development and visualize technology architecture.

Nice to have: Experience in the construction and engineering domain.

Key Responsibilities

• Client Account Management: Full ownership of delivery and pre-sales, balancing ongoing project execution and identifying new opportunities.
• Stakeholder Engagement: Manage deliverables, account growth, risk mitigation, and governance through client team collaboration.
• Global Delivery Model: Work with offshore teams to manage deliverables.
• Team Leadership: Manage teams of over 20 resources for project execution.
• Project Ownership: Ensure functional, technical, and commercial quality of the project.
• Technical and Functional Analysis: Passion for deep analysis and problem-solving in functional and technical areas.
• Servant Leadership: Foster confidence, respect, and professional courtesy within the team.

Client Management

• Build customer confidence through detailing, proactiveness, business value additions, and quality.
• Conduct regular status meetings with stakeholders, communicating threats, planned actions, milestone forecasts, and dependencies.
• Negotiate and finalize scope changes and change requests.
• Study client businesses and identify digital transformation opportunities, presenting capabilities in relevant forums.

Scrum Master / Agile Champion

• Product Grooming: Work with the Lead BA to decide on stories for each grooming session based on project schedules.
• Technical Gaps Identification: Identify technical gaps in features, involving Architects as needed.
• Sprint Planning: Help the development team define tasks, estimate work, and confirm sprint backlog based on team velocity and resource availability.
• Daily Scrum Meetings: Conduct daily stand-ups, address challenges, and adjust sprint plans accordingly.
• Sprint Tracking: Monitor sprint progress, QC releases, and burn-down charts.
• Sprint Reviews/Demos: Schedule sprint demos, prepare demo plans, and track feedback closure.
• Sprint Retrospective: Promote open feedback and track suggestions for improvement.

Project Metrics Management

• Project Scheduling: Define scope, team size, and dependencies to create and track project schedules.
• Risk Management: Monitor progress, identify risks, and communicate potential delays with supporting data.
• Financials & Revenue: Prepare invoice plans, manage project commercials, revenue, and margins.
• Invoicing & Quality Assurance: Ensure timely invoicing and quality review of deliverables.

Communication & Pre-sales

• Communication Skills: Excellent verbal and written communication, articulating points with clarity and data support.
• Pre-sales Support: Collaborate with Sales and leadership to develop new opportunities.
• Proposal Preparation: Work with BAs and Architects to coordinate and prepare project proposals.

Required Skills: Mobile Applications, Mobile Design, Mobile Learning, Mobile Windows, Mobile Android, Mobile iOS, Product Management

Basic Qualification

Additional Skills

This is a high PRIORITY requisition.