Quality CRM Specialist

Quality CRM Specialist

The Opportunity:

The Quality CRM Specialist is responsible for the management and continuous improvement of the Company's client and supplier relationship management systems, ensuring prequalification data, certifications, and performance scorecards are current and aligned with ISO 9001, 14001, 45001 standards and company governance processes. The role supports both commercial acquisition and project execution phases, facilitating communication, compliance, and knowledge transfer across client and supplier interfaces. This position is located in Houston, TX.

About the Company:

Great Lakes Dredge & Dock Corporation is the largest provider of dredging services in the United States. In addition, Great Lakes is fully engaged in expanding its core business into the rapidly developing offshore wind energy industry. The Company has a long history of performing significant international projects. The Company employs experienced civil, ocean and mechanical engineering staff in its estimating, production and project management functions. In its over 133-year history, the Company has never failed to complete a marine project. Great Lakes owns and operates the largest and most diverse fleet in the U.S. dredging industry, comprised of approximately 200 specialized vessels. Great Lakes has a disciplined training program for engineers that ensures experienced-based performance as they advance through Company operations. The Company's Incident-and Injury-Free® (IIF®) safety management program is integrated into all aspects of the Company's culture. The Company's commitment to the IIF® culture promotes a work environment where employee safety is paramount.

Key Responsibilities:

• A. Client and Supply Chain Prequalification

1. Maintain and update client and supplier profiles within ISNetworld, Avetta, Achilles, and other customer compliance platforms.
2. Submit pre-qualification packages and coordinate responses to client or auditor requests for additional information.
3. Track expiry and renewal of HSE, Quality, Insurance, and financial certifications for company and supplier compliance records.
4. Maintain company-wide qualification libraries and certificates for internal use and tendering.
5. Coordinate client and supplier audits, inspections, and site visits - ensuring documentation, scheduling, and follow-up actions are completed.
6. Support supplier qualification assessments including cataloging lab, cost sheets, and material property inspections in coordination with Supply Chain for Quality and Engineering.

• B. CRM Data and Relationship Management

1. Support the buildout of CRT database within the Omega 365 system.
2. Capture and maintain client and supplier information in the Company's CRM database inside Omega 365.
3. Update project records with new contacts, meeting notes, and correspondence logs to ensure continuity across business units.
4. Track key account interactions, proposals, and project lifecycle events to ensure client information remains accurate and current.
5. Build and maintain a Client Interaction Calendar for touchpoints, site visits, and communications.

• C. Marketing & Business Intelligence

1. Develop and maintain a digital library of presentations, brochures, case studies, capability statements, and technical datasheets for internal and client use.
2. Capture new leads, requests for information (RFIs), and potential business opportunities through CRM tools.
3. Support coordination of marketing events, client workshops, and exhibitions.
4. Produce quarterly Competitor Intelligence Reports summarizing contract awards, vessel deployments, mergers, and emerging market entrants.
5. Collaborate with Business Development and Estimating teams to align intelligence with bid strategies.

• D. Project Support & Coordination

1. Provide CRM and prequalification support during project handover from Tender to Project Management (PM) stage.
2. Maintain updated cost sheet, product grading, and supplier pricing information in coordination with Andrew / Cost Engineering.
3. Track and follow up on open action items from client and supplier meetings; ensure closure documentation is archived in the CRM system.
4. Provide administrative support for project audits and reviews as required.

• E. Client Account Planning

1. Develop and maintain Client Account Plans (CAPs) for key clients - capturing project awards, upcoming tenders, industry news, and engagement history.
2. Coordinate updates to CAPs on a quarterly basis with Commercial and Project Management leads.
3. Track and summarize client satisfaction surveys, lessons learned, and improvement initiatives for Management Review.

Required Competencies:

Technical: CRM Systems, Data Analytics, ISO & HSES Familiarity
Behavioral: Communication, Organization, Initiative

Qualifications & Experience:
• Bachelor's degree in Business Administration, Marketing, or related field.
• 3-5 years of experience in CRM, prequalification, or client/supplier management (preferably in construction, marine, or energy sectors).
• Familiarity with offshore wind or infrastructure project workflows desirable.
• Experience supporting compliance documentation for ISO or client HSE audits is a plus.

Performance Indicators:
• Data Integrity - 100% accuracy of CRM data fields for active clients and suppliers.
• Timeliness - Prequalification updates submitted before expiration deadlines.
• Engagement - Number of key client touchpoints logged monthly.
• Reporting - Timely delivery of quarterly CAP and competitor reports.
• Support Effectiveness - Positive feedback from Project Managers and Business Development team.

Governance Alignment:

This role contributes directly to:
• ISO 9001:2015 - Customer Focus, Control of Externally Provided Processes, and Documented Information.
• ISO 14001:2015 & 45001:2018 - Contractor and Supplier Management, Communication, and Compliance Evaluation.
• PMI PMBOK / ISO 21500 - Project Integration and Stakeholder Manage

Benefits:

• Competitive salary with annual performance & salary reviews
• Medical, Dental, Vision, Prescription, Life and LTD insurance plans
• 401(k) program that provides 100% company matching of the first 6% of employee contributions, immediate vesting and profit-sharing contributions by the company based on company's annual performance.

Great Lakes Dredge & Dock Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of and will not be discriminated against on the basis of gender, sexual orientation, gender identity, race, color, ethnicity, national origin, religion, age, veteran status, disability status, genetic information or any other protected category.

GLDD participates in E-Verify as required by law.