Licensed Health Insurance Representative

Licensed Health Insurance Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. We are seeking a Licensed Health Insurance Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. Key Responsibilities: Provide information to customers about various healthcare options and insurance policies. Help customers choose the appropriate insurance policy that fits their needs. Engage with customers to understand their requirements and provide relevant solutions. Ensure that all activities and advice comply with insurance regulations and company policies. Deliver high-quality service to ensure customer satisfaction and retention. Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions. Maintain accurate and up-to-date customer information and documentation. Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers. Promote various insurance products and services to meet sales targets and business objectives. Resolve any concerns that customers may have with their insurance policies. Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management. Participate in ongoing training and professional development to maintain licensure and improve skills. Candidate Qualifications: High school diploma or GED Must hold a valid Healthcare Insurance License Previous call center experience is preferred. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Excellent oral and written communication skills. Strong organizational abilities and interpersonal skills. Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively. Capable of functioning efficiently in a fast-paced environment. Dependable in completing assignments and maintaining attendance. Requirements: A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds. Two 21” monitors are needed. A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required. Wireless connections are not allowed for accessing the client's Work at Home systems. You must provide your own headset. Compensation Details: At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes. Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage. Retirement Savings: Secure your future with retirement savings programs. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work.

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