HEDIS Measure Owner (Abstractor)

Overview At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we deliver improved outcomes to patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. We are seeking a HEDIS Measure Owner (Abstractor) responsible for the end-to-end performance of assigned HEDIS measures, with a primary focus on achieving and sustaining 5-Star performance. This role goes beyond traditional chart abstraction and serves as a measure-level owner, accountable for ongoing monitoring, medical record abstraction, gap identification, and driving targeted interventions to improve outcomes. A key function of this role is to translate data and chart findings into actionable insights for providers, ensuring that care gaps are clearly identified and surfaced through tasks or alerts within clinical workflows. The goal is to simplify decision-making for providers, reduce administrative burden, and allow more time for direct patient care. The associate will function as a subject matter expert (SME) and partner cross-functionally with data, clinical, and provider engagement teams to ensure accurate reporting, efficient workflows, and optimal performance. Responsibilities Own assigned HEDIS measure(s) with accountability for 5-Star performance. Monitor performance regularly, including current rates and trends, gap-to-goal analysis, and hits needed to achieve target performance. Review and abstract medical records as they are received. Maintain productivity expectations of 60–80 charts per day. Document findings accurately and aligned with NCQA HEDIS technical specifications. Conduct random audits of incoming data streams to validate completeness and accuracy. Partner with providers and clinical teams to close care gaps. Provide insight into chart findings, documentation gaps, and missed opportunities. Act as a liaison between abstraction, clinical, and provider workflows. Validate data and collaborate cross-functionally to improve accuracy. Collaborate with data and analytics teams to validate accuracy of data sources and identify gaps between claims, supplemental data, and chart findings. Serve as a subject matter expert (SME) on HEDIS measures and requirements. Open to SME for grouping of assigned HEDIS measures across women’s health, cardiovascular health, diabetes care, care transitions and management, or preventive screening. Maintain deep knowledge of HEDIS technical specifications, Medicare Advantage STAR ratings, value sets and documentation requirements. Provide guidance to internal teams on measure interpretation and compliance. Success in This Role Looks Like First 90 days: Rapidly ramp on the Clover Assistant platform and assigned HEDIS measures, consistently reviewing 60-80 charts per day with strong accuracy. Begin contributing to gap closure by identifying care gaps and translating findings into compliant, high-quality outputs. First 6 months: Proactively surface care gaps, near misses, and incomplete services, and convert insights into actionable provider interventions within CA and EHR workflows. Partner cross-functionally to improve gap closure strategies, refine provider alerts, and enhance data and reporting logic. First year: Drive meaningful improvements in quality performance, including progress toward 5-Star measures, while reducing provider administrative burden. Prioritize high-impact actions that streamline workflows, minimize unnecessary documentation, and enable providers to focus more on patient care. You Should Get In Touch If You have at least 2+ years of HEDIS Abstraction Experience. You have strong knowledge of Medicare Advantage and HEDIS measures and technical specifications. You have strong analytical and problem-solving skills. You have accountability and ownership mindset. You have strong attention to detail, data, and documentation accuracy. You have effective communication and collaboration. You have the ability to translate data and chart findings into actionable insights. You have the ability to work effectively in a remote environment. Preferred Associate’s or Bachelor’s degree in healthcare-related field (or equivalent experience). Experience with HEDIS abstraction tools. Experience working with EHR systems and provider workflows. Exposure to STAR ratings performance strategy. Benefits Overview Financial Well-Being: Competitive base salary and equity opportunities, plus a performance-based bonus program, 401k matching, and regular compensation reviews. Physical Well-Being: Comprehensive medical, dental, and vision coverage. Mental Well-Being: No-Meeting Fridays, monthly company holidays, access to mental health resources, flexible time-off policy, and remote-first culture. Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback. Additional Perks Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Reimbursement for office setup expenses Monthly cell phone and internet stipend Remote-first culture, enabling collaboration with global teams Paid parental leave for all new parents And much more! About Counterpart Health In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians’ workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. Counterpart Health is a subsidiary of Clover Health. We are an Equal Opportunity Employer and our employees are people with diverse strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people’s lives. Diversity includes race and gender identity, age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is: $80,000 USD - $100,000 USD #J-18808-Ljbffr