Call Center - BDC Receptionist

Honda and Toyota of Seattle on Airport Way in SODO is looking for Guest Support Group Consultants.

Position: Dealership BDC/Call Center Support Specialist (Full Time Position).

Schedule: Wednesday - Friday 7am-6pm, Saturday 7am-5pm.

Essential Duties Include The Following

• Answers incoming Service Department phone calls and takes initial information from the caller.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Confirm strategic questions to best determine the customer’s needs.
• Obtain and update basic vehicle information during each call.
• Assigns a service appointment time and relates information to customers.
• Communicate messages to the appropriate parties in a timely manner.
• Assists service customers during the morning and evening service rush whenever possible.
• Assists with clerical duties as requested.
• Maintains a professional appearance and exhibits a high degree of professionalism.
• Make outbound phone calls with the goal of selling a service appointment.
• Other duties may be assigned.

Benefits

• Health/dental/disability is available after 60 days for full-time employees.
• We also provide paid vacation after 1 year.
• 401k.
• 401k company match program.
• Paid sick leave.
• We offer and encourage a career path in all departments.

Salary: $23.00-$24.00 per hour.

Honda and Toyota of Seattle is an Equal Opportunity Employer.