Bilingual (Spanish) Client Support Specialist

Join the BOLD Integrated Payments team inside of VersiTech and let's lead the way together! In this role, you’ll be assisting customers with account and product inquiries via phone, as well as performing account maintenance for payment processing via email. You will also be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast‑paced, structured environment. Call volume can range on average from 20–50 calls a day, with email volumes ranging from 70–90 a day. Daily Responsibilities Provide extraordinary customer care by responding to questions raised via phone & email concerning payment accounts in a fast‑paced, structured customer care environment. Ability to support multiple servicing across payment processing products. Support Customer First philosophy by ensuring professional handling of customer requests. Supporting Customers with maintenance, transactions, and funds related inquiries. Troubleshoot customer problems and determine how to resolve those problems. Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices. Minimum Qualifications Customer service experience (two years +) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication with fluency in Spanish and English. Proven success in a customer service environment (two years +). Ability to work in a fast‑paced, metric driven environment with proficient multitasking and navigation in a web‑based environment. Ability to navigate multiple servicing platforms including Salesforce, Slack, G‑Suite. Proven ability to manage change and continuous learning. Excellent written and verbal communication skills. Top Candidates will demonstrate the following Financial servicing and payment processing industry experience. Salesforce or similar CRM experience. Restaurant or retail experience. The hours of operation will fall within an 8:30 am–7:30 pm environment with an on‑call shift rotation. After the 30‑day training commitment, shift hours will be made available. Salary Range This is an hourly non‑exempt position with a pay range between $22–$24 per hour. The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job‑related factors. Benefits Competitive base salaries 401(k) program with available company match Variety of medical, dental, and vision insurance plans to choose from Robust supplemental insurance offerings – life insurance, disability benefit, & discounts on pet insurance FSA/HSA availability Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program Career development and training opportunities 2 weeks PTO, plus 7 major holidays VersiTech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or other status protected by law. Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position. #J-18808-Ljbffr