Customer Service Representative

Job Details

• Location: HOAG Hospital (Irvine, CA)
• Position: Customer Service Representative
• Pay Rate: $23/hr
• Hours: Part-time
• Schedule: can range between Mon - Sun 6am-2pm or 2pm-7pm (will work 2-3 days a week)
• Requirements : Driver's license isrequired, minimum of 2 years

The Spirit of the Position:


The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.


You are:

• You're charismatic, full of energy, and happy to help in any way you can.
• Responsible is your middle name. You never disappoint because it's not in your nature.
• Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent team building and interpersonal skills.
• A team player and can help motivate your team.

What will I do?

• Greet each vehicle at the path of entry to issue ticket or scan parking passes. Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Greet each vehicle exiting garage for payment assistance
• Rerouting incoming volume of guests/visitors
• Do routine walks on any available stalls
• Communication with other gate attendant on stall vacancy
• Maintaining an updated log on gate vendors with required information
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Complete other related duties as assigned.

Education:

• High school diploma or GED preferred but not required.

Experience:

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.


FLSA Status: Non-Exempt; Non Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.


LAZ Parking participates in E-Verify