Manager Human Resources

Job Title: Manager Human Resources
Job Location: Austin-USA-78719
Work Location Type: On-Site
Salary Range: $87,000.00 - 114,000.00

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Position Overview

As the Human Resources Manager , you will oversee all aspects of Human Resources for a large operational workforce, serving as a trusted advisor to employees and leadership. You'll drive HR initiatives that support employee engagement, labor relations, talent acquisition, compliance, workforce planning, performance management, and organizational effectiveness.

The ideal candidate brings experience supporting a large hourly employee population, preferably within a unionized manufacturing, logistics, food production, hospitality, transportation, or similar operational environment. Success in this role requires strong communication skills, sound judgment, and the ability to balance operational priorities with employee advocacy.

Onsite: Austin, TX (Near Austin-Bergstrom Airport)

Schedule: Monday-Friday | 8:00 AM - 5:00 PM

Flexibility required to support a 24/7, 365-day operation as business needs arise

What You'll Do

Employee & Labor Relations

• Serve as the primary HR partner to operations leadership and employees.
• Foster a positive, inclusive, and high-performing work environment.
• Interpret and administer collective bargaining agreements (CBAs).
• Partner with union representatives to resolve grievances and workplace concerns.
• Conduct employee investigations and recommend appropriate corrective actions.
• Promote fair, consistent, and legally compliant employment practices.

Talent Acquisition & Workforce Planning

• Lead recruitment efforts for exempt and key operational positions.
• Collaborate with hiring managers and Talent Acquisition partners to meet staffing goals.
• Develop workforce planning and retention strategies.
• Oversee onboarding and orientation programs that create an exceptional employee experience.
• Monitor turnover trends and workforce metrics.

Performance Management & Employee Development

• Coach leaders on employee engagement, performance management, and leadership effectiveness.
• Support performance review and succession planning processes.
• Identify training and development opportunities across the workforce.
• Foster a culture of accountability, growth, and continuous improvement.

Compliance & HR Operations

• Ensure compliance with federal, state, and local employment regulations.
• Maintain accurate employee records and HR documentation.
• Support audits, reporting requirements, and HR analytics.
• Ensure adherence to company policies, safety standards, and regulatory requirements.

Compensation, Benefits & Employee Programs

• Partner with Corporate HR on compensation and benefits initiatives.
• Guide employees on benefits, leave programs, and HR policies.
• Support employee recognition, engagement, and retention programs.

Strategic HR Partnership

• Align HR strategies with business objectives and operational needs.
• Utilize workforce data and key HR metrics to support decision-making.
• Drive change management and organizational effectiveness initiatives.
• Mentor and support HR team members when applicable.

What We Look for in a Candidate

• Bachelor's Degree in Human Resources, Business Administration, Industrial Relations, or related field
• 5+ years of progressive Human Resources experience
• 3+ years of HR leadership experience supporting large hourly workforces
• Experience leading employee relations investigations and disciplinary processes
• Strong knowledge of employment laws and HR best practices
• Experience with HRIS systems and Microsoft Office Suite
• Exceptional communication, leadership, and relationship-building skills

Preferred Qualifications

• Bilingual English/Spanish strongly preferred
• Experience supporting unionized workforces and labor relations
• Experience interpreting and administering Collective Bargaining Agreements (CBAs)
• Background in airline catering, food manufacturing, logistics, transportation, hospitality, warehousing, or other 24/7 operations
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred

Work Environment

• This role operates within a fast-paced production and operational setting and requires regular interaction with employees and leaders across the facility.
• Ability to work throughout production, warehouse, and operational areas
• Ability to stand and walk for extended periods
• Occasional travel may be required
• Flexibility to support a 24/7 operation as needed

SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.