Human Resources Assistant 3

Pre-employment Investigations Associate

A major Aerospace company is looking for a Pre-employment Investigations Associate responsible for facilitating a seamless, customer-centric onboarding experience for our new hires. This person will serve as the primary point of contact throughout the pre-employment investigation process, interacting with pre-hires, hiring managers, recruiters, and external vendors.

This is a hybrid position that requires working in-office two days a week on Tuesdays and Wednesdays at our Irving, TX site.

Responsibilities include, but are not limited to:

• Engage pre-hires to facilitate the pre-employment process, provide status, and gather additional information as needed
• Partner with Recruiting, Security, and other internal resources to successfully clear candidates to start in a timely fashion in compliance with government regulation and company policy.
• Initiate and tracks status of pre-employment investigations (background check and drug screen).
• Troubleshoot and resolve issues associated with variety of actions throughout the process
• Administer tasks within the applicant tracking and onboarding systems (Workday and ServiceNow), ensuring case documentation is accurate and complete
• Answer a broad range of questions related to the Pre-employment Investigation process from a variety of internal and external stakeholders through a variety of channels (telephone, email, text)
• Maintain accurate and complete documentation of actions utilizing organizational systems and Microsoft Office suite
• Participate in continuous improvement of processes and systems to promote efficiency and customer experience

The ideal candidate will:

• Be highly motivated, self-directed and passionate about our people
• Possess effective organization and planning skills
• Be able to manage multiple priorities and function independently with minimal supervision
• Have ability to use judgment to identify and troubleshoot issues
• Possess impeccable attention to detail
• Demonstrate excellent customer service skills with ability to communicate effectively (both verbal and written)
• Be able to thrive within a results-oriented, fast-paced, deadline-driven environment
• The selected candidate must also be able to adhere to an assigned work schedule and work a variety of shifts to support business needs across multiple time zones.

Basic Qualifications:

• Bachelor's degree and 2 years related experience or a high school diploma and 6 years related experience.
• Knowledge and previous Human Resource experience, specifically as it relates to Pre-Employment Investigations (PEI)
• Strong customer service, problem solving, and technology skills
• Broadband internet access at home with experience using web-based tools and websites to complete actions or troubleshoot issues
• Computer literate; current on new technology such as MS 365 and Microsoft Teams
• Strong verbal and written communication skills
• Effective listening, reading and comprehension skills

Preferred Qualifications:

• Knowledge and previous human resource experience in onboarding, staffing, recruiting, and pre-employment investigations (PEI).
• Experience working in an HR Service Center environment.
• Demonstrated excellence in organizational and time management skills
• Confident phone presence and exceptional customer service skills.
• Prior experience using Workday.
• Prior experience using Amazon Connect.
• Prior experience using ServiceNow.