Customer Service Team Lead

CK Visuals is hiring a full-time bilingual Customer Service Team Lead. CK Visuals is a full-service, high-energy photography company specializing in moment-driven, candid, emotional imagery that captures the true character and personality of students, athletes and children. As a Customer Service Team Lead, you will be a part of a fast paced and growing company. Your role will include direct customer service and team support, client communication, team workflow management, and maintaining strong relationships with existing clients and families. You will also be tasked with ad-hoc office and administrative duties. This role is ideal for someone who enjoys solving customer problems, keeping a team organized, and communicating clearly with families, schools, and internal staff. Responsibilities Customer Support and Issue Resolution via phone, text, and email Managing customer service workflow Support and provide daily direction to customer service staff Ensure exceptional customer service Assist with administrative, office, and production-support tasks as needed Requirements Fluency in English and Spanish required Strong customer service and written communication skills Extensive experience in client communication Supervisory experience required Career-minded attitude and desire to grow Ability to work well as part of a team Successful completion of a background screening process Experience in photography production is preferred Job Type: Full-time Paid time off Shift: Day shift Application Question(s): Tell us about your past customer service experience. Education: High school or equivalent (Required) Experience: Customer Service: 2 years (Required) #J-18808-Ljbffr